Yeah. They call sometimes due to a rush or if they are handling the signing through a special department. The only time I see a heloc is if it is with a refi doc. That's probably why they called. because it's not part of their mainstream process.
The way their app work is in multiple tiers.
Tier 1- Only one notary gets a notification (10 min)
Tier 2 - Several more notaries get notifications if no response from tier 1 (10 min)
Tier 3 - wide zone
Tier 4 - everyone in the vicinity
If there are several notaries in the same area and they are more or less in the same location with the same fee and score, I believe it goes to the notary who's name co.es first alphabetically. But I have not received confirmation on that.
what this means, is that if you live in an area with a few notaries around who work with Amrock, anything short of 100% will not get you any steady work. You could also probably call Partner Management when you are like 3 weeks into your stint and make a plea. sometimes they will reset the score back early. Good Luck!