let me set this straight,
this is what you posted at 10:49pm after the signing, not before
Jul 27, 2020 at 7:49pm PST THAT IS 10:49PM AFTER THE SIGNING
"Signing is complete. Everything went ok. The documents were not precise so I did the best I could. there were 3 4506 T. One was blank, one was filled in, and one didn't have the years for the transcripts. None of them printed the signature line. In the package I printed for the borrowers the same problem existed. In two places another notaries name appeared so I crossed it out and wrote mine. Someone else was assigned to this case. Its the first time I have printed documents were these kinds of issues were found. I was assigned at 430 pm, had to get in the car by 6 pm in order to be at the borrowers home by 730 pm. There was no time to review the documents prior to arriving."
- There was no other signing agent assigned to this
- It is not clear that all docs (or legal docs) had no signature lines, or the 4506T (4506T signature line is 3/4 way down"
not clear if other docs had this issue.
THIS WAS NOT TOLD TO US BEFORE, but after the signing and it is not clear.
C2C should of asked more questions, and to be honest on Month end night, we could of missed this, or thought you only meant the 4506t.
you took the signing, and you drove a long way, we appreciate that. BTW, you are assuming you won't get paid. The issue is this, we entered another signing when the redraw due to cut off docs was given to us. This does not mean your fee is gone.
I work with partners, and things happen, but the money is the least of the issue, the partnership is more important than money.
You are pretty new to SnapDocs, so I can assume you get most of your work from sources outside of SD. your profile speaks to accuracy. The docs returned were cut off.
The docs sent to you were not.
Is this the end of the world? NO, we are not curing cancer, we are not curing this pandemic.
but this is much simpler than you are leading with this blog.
Should we have call you to verify what you meant by your post? ** YES**
Could you of called the next day before shipping just to verify? Since it was such a quick turn around time? YES
I spoke to you a few times, and you were willing to jump to fix it, this was great.
But C2C failed in not calling you to verify what was really missed, you failed by not calling the next day to ask questions.
C2C failed as well, taking ownership is very important and something I work hard at.
the fact that on a month-end evening you took a signing, for what i think is a fair price to all and you were willing to drive so far with just a few hours notice.. 3 for a 7:30 appointment time.. was great.
when we brought up the error you were a bit defensive but willing to fix it, at least when I called.
So don't assume your not getting paid.
(while I appreciate, Kasey comments and loyalty) the facts are very simple
Communication on both parts were the key to this issue.
Had we known we would of been happy to rescan the docs onto letter size to help this out.