IF it's a long drive, 2 hrs. no way works. Tho' I've never had it happen, when it's a long drive, I request docs 'no later than...x hrs prior'...and, when they come in 3-4 (whatever I requested) hrs. before...yeah, I'm printing and if it cancels 2 hrs. before, you better believe they're paying me a print fee. I also agree with 'watch which co. is doing this' and, if they are repeat-offenders, I would discontinue working with them (tho' I'd try to come to some sort of cancellation agreement, I doubt they'd do it).