I stopped working with them and blocked them from being able to send me assignment requests very recently. I spent over 4 hours at a closing because the numbers were incorrect on the CD and the signers didn't want to sign until the CD and Settlement Statements were corrected (in real time). They had me waiting for over 2 hours in the lobby. All the while, I'm sending messages to Vylla Title via Snapdocs, and am continuously calling with wait times on hold for 30+ minutes to actually speak to someone. Once I was finally connected to someone and explained the situation, the best that could be done was to pass a message on to the person who was overseeing the closing. No one ever called me back after my having called several times and left several messages. After several issues at the closing table, my trying relentlessly to speak to someone, and having posted ~ 8 comments via Snapdocs as to what was going on, after 4 hours. we finally finished. I continuously posted in Snapdocs that I wanted consideration on my fee given the 4 hours I was with the signers and missed opportunities for other closings that afternoon. No response. I finally was able to speak to the person (I won't put her on blast in here), and she relayed that she never received any messages or any emails from Snapdocs. I find that very hard to believe. She claimed to have spoken with the signer several times during the closing, so why didn't she think to contact the Notary who had been sitting with the signers for several hours? As well, she claimed to not have the authority to increase my fee and said that she would follow up with me about it. I NEVER heard anything back, no follow up, nothing. I refuse to do business with or to be of service to anyone or any entity who doesn't respect my time and efforts. I can deal with mistakes; we all make them, but blatant lies and inconsideration, I won't do it.