I wanted to follow this discussion up with a little more information as it does directly reflect on Notary Cafe, as well as my own specific role here.
I have personally reached to the users who feel slighted by Notary Cafe here in an effort to resolve these issue. There seems to be some miscommunication, but I have been unable to gain any further details about the issue. Unfortunately, my request for information have not been returned.
I have supplied some signing statistics for others and explained that we actually try to stay behind the scenes when possible, allowing the user to devote their time to the job at hand. Personally, I appreciate this approach - but do understand how Notary Cafe may be overlooked in the process of being assigned to a signing.
This particular thread has been viewed quite a bit over the past few days, and I feel that it is only fair to let viewers know that we have not attempted to sweep these issues "under the rug", so to speak. Our goal is to help provide users a way to gain visibility in this fast paced, stressful industry. When issues arise, we try and deal with them how we would like to be treated ourselves if the situation were reversed.
Thank you for taking the time to read this. Without you - we would not be able to continue doing what we do.
Mike @ Notary Cafe Support