What do you mean a pay pal account? I like to be informed about that if we can receive payments this way or request it this is how i wanted done…???
I did a signing for them on May 9th and haven’t been paid. I have called since July 12th with the same response that someone would get back to me; plus I have emailed accounting per their request and never received the courtesy of a response. They are on my DNC list by the phone.
I’ve done work for them but haven’t been paid yet. They say they pay 45-60 days. They have one more week. I don’t plan on doing any more jobs for them though, there is no reason to take so long to pay. I was much newer to the business when I did the work for them
I called them about payment the day before yesterday. They were due for 2 signings. They said someone would get back to me. The next day I got an echeck for 1 of the signings with instructions that it was imperative I cash it that day due to some “account issues” I wrote back inquiring about the other signing and the future signings not yet due and got no response
Another company that is still having major financial problems for over a year. They aren’t paying. There is a facebook deadbeats group that keeps track of all the bad services, you should join it
I’m stilling waiting from November 2016
Yeah, they just sent another order on snapdocs.com. I can’t believe people are still taking their assignments. They owe me from June 6, 2017. I’ve left countless messages to their answering service, which by the way, must be getting paid. Good luck and I hope this forum goes viral on these guys. They’re from Newport Beach, California for crying out loud! They’re living it up at our expense…
I finally got paid after 4 months and me calling the owner. He called me a week later and said that the title companies owed him over $100,000 and he had to make a loan. I know that title companies pay within 24 hrs. I was an escrow officer and that sort of behavior would be severely fined and license revoked. Keep trying.
I completed 2 signings for The Notary Pool and had a horrible experience getting paid. The first signing was completed in September and I did not receive payment until March!. Stay Away!
Notary Pool owe me from 10/16 they still on the board They don’t pay, they are the same as Notary Spot.
Notary Pool does not
Notary pool does not pay on time. Beware
Would any of you let someone else a stranger to reach into your wallet take out 30.00 to 40. Dollars as that is the cost you pay for every Signing;
paper, toner, gas, supplies for every Signing you do.
Start subtracting that amount from every offer you get and then see if you want the difference paid to you
Ok now Signing companies are using snapdocs so imagine how much they are getting paid per Signing to afford to pass the work off to SNAPDOCS WHICH IS Very EXPENSIVE. I hate to say it but most of you accepting less than 100.00 to start your car will be out of business very soon
I recently had my first experience with The Notary Pool after 2 signings I completed thru SnapDocs; one on 8/18/2017 and one on 9/16/2017.
Yesterday I logged into SnapDocs and posted a comment in each order asking for payment status. Within 19 minutes, I recvd the following reply on the 9/16/2017 appt: “The accounting department pays at net 45 days.”
So, this file has yet to meet their net 45 day standard and hence, no hesitation to let me know this.
However, I recvd NO reply to the order from 8/18/2017 for which their net 45 day period appears to have expired. So I attempted to post a second comment in that order explaining that the net 45 day period had passed, but I was not able to post any more comments. I could type in the comments box but the “submit” button would not work. It appeared that The Notary Pool BLOCKED my ability to post any further comments in the order.
I then tried calling the main number (844.351.6533) and got a message saying to call 714.953.7040 for accounting issues. I then called the 714 number and got an answering service who took a message and said that the accounting dept was in a meeting, but they would pass along my message.
I then found the accounting depts email address: accounting@thenotarypool.com and sent an email asking for a definition of “net 45 days” and explained that it appeared that the net 45 day period had expired on the 8/18/2017 file.
Within a short time (30 min approx), I recvd an email with the e-check and a second email from Jackie Hansen in the Accting Dept with the following response, which had a request therein which I found VERY ODD.
Here is the email response:
Good Morning,
This email is to inform you that a payment has been sent to you via echeck.
If you could please CASH OR DEPOSIT TODAY. Due to some accounting issues we are trying to balance out our account.
If you cannot find the check that has been emailed to you, please check your spam or junk folder, you can also login to
http://www.deluxe.com/echecks/and you create an account using the same email you have in snap docs.
You will have access to see all the checks there and print it out.
Jackie Hansen
Toll Free:844.351.6533 - Press 1
Office hours: 24 hours/ 7days
Email:Jackie@thenotarypool.com
Please allow 24 – 48 hours for a response
www.TheNotaryPool.com
So, I went to my bank right away.
I just find it odd that I wait 60 days from the signing, call them out on their net 45 day standard, get a check in 30 minutes but am told to cash or deposit the check immediately.
I did thank Jackie for her prompt response and instructions. It does seem that she wants to do the right thing but may have her hands tied somehow. Otherwise, why would she instruct me to cash or deposit the check the same day?
I am still waiting on payment for the 9/16/2017 file and will put this on my followup list about 30 days from now unless payment comes in sooner.
Based on this experience, I may need to reconsider accepting future orders from them. It does appear they may have cash flow issues.
For those here, if you do get your check, cash or deposit immediately.
BTW-The address shown on The Notary Pool website appears to be a UPS Store in Tustin, CA. Here is the Google Maps link:
I’m so sorry you were treated that way. When I started this line off work, I too traveled over 200 miles round trip, in the snow, way up north, with no cell service. I entered the borrowers home, where I entered their identification in my book, and began the closing process, when we came to a problem on the CD. That was a HUD back in the day. So we called the loan officer, who didn’t have any answers, so he would call us back in a few. Well the borrowers didn’t want to go further until he returned their call, with the answers they were expecting. I tried to call him after 20 minutes. It was getting late by now, and the borrowers were getting annoyed. “I” was getting annoyed, but of course, I had to hold it together professionally, for the sake of the company, and the integrity of the loan. So we sat and waited again. Again, we called him back, and again, he said he would call us right back. Didn’t happen. I have now been there for over an hour, and we were only a quarter of the way through a 200 page loan package. He finally had the answer, when I called him to inform him, that the borrowers had to work the next morning, and would need to reschedule if we couldn’t get this thing rolling. Amazing, he suddenly had the answer they were looking for, so the closing resumed. Just short of them signing the mortgage, we ran into another problem. There was no one in the office now, and no after hours phone number available. I had been there going on 2 hours, and so close to the end, he bails out on me. That loan officer knew he promised he would be there if there borrowers had any other questions. Well guess what? He lied! Shocked? At the time I was, but have since learned to expect what they say is a lie first, and accept it to be truth when they follow through, and not a moment sooner. I just couldn’t believe it, and felt so ashamed that I was sitting there with probably the most important documents these people had ever had before them, with no loan officer available to complete the process. At their request, I had no choice but to pack up, and have the closing rescheduled when the errors in the documents were corrected. Guess what I got paid for that job? A print fee. Yep, that’s what I was paid for over 6 hours of work into this loan, plus my gas and other expenses. I’ve only ran into two other circumstances since then that have taught me some very valuable lessons. In this case, I told them if they felt so inclined not to pay me, I was so inclined to take them off the companies I do business with list. I’ve never worked for them since, and don’t regret my decision one bit. And from time-to-time they do call, and they do beg. After everything I went through to try and save that loan for them, and that was the way they chose to thank me, it feels great to say no to them to this day. Another lesson learned was to never, ever go to a closing without confirming with the borrower that they are expecting me, and either I have the documents in hand, or have verified with the borrower, just before leaving my office, that they have them in theirs. You can’t believe how many times I was assigned a closing, only to find out that the borrower was in another state, and the loan company was well aware of it. But they mistook the address on the loan, for the homeowners home address, when in fact it was their vacation home address. Before learning the hard way, I had gone to a closing an hour away, because the signing company told me I had to go. Even though I hadn’t been able to get in touch with the borrowers. When I arrived at what was obviously a cottage, on a very deserted beach, in the middle of the winter, they told me I had to wait a half hour, then if they still weren’t there, I could leave. I was paid a print fee, and a very small, almost completely insulting, travel fee. If they play with me, lie to me, or cheat me, they go on my black list. Companies I will not work for. For those that dock my fee when I receive my pay, without justifiable cause, I simply tack that amount on to the next job I do for them. Three strikes though, and they’re out. I black list them as well. I am too busy, and put everything I have into each and every job I accept, to be cheated, or played a fool. And none of you should either. Seasoned, or just beginning, this is a serious business, and we deserve to be respected. I live in a very rural area where I can afford to deal with these companies this way, but I’m sure it’s not so easy for anyone who lives in an area where there are many of you, they can call to fill the job. That’s why it’s imperative that everyone takes the time to sit down, and figure out their worth, in this line of business. And then stick to it! I’m sure your fee would be competitive, even in the cities, if you all demanded your worth. Find a base fee you’re comfortable with, then go from there, adding on for expenses, and mileage. As long as there are signing agents out there willing to go the distance, according to these signing company’s rates, things will never change. So it’s vital to our industry that each and every one of us take the time to find they’re worth, and then stick to it.
I did a signing in July 2017, I just got paid today. This was after calling several times, only getting the answering service. I finally called other numbers that were on the confirmation page. I was told to contact Jackie Hansen by email. Jackie@thenotarypool.com
I hope this helps you. I don’t know why they think anyone wants to work for free.
Hello,
Has anyone did any singings in 2018 and have not been paid yet?
I’ve done a total of 8 signings with The Notary Pool. The first four were paid after about 60-70 days. The last four have not been paid after multiple attempts on my part. (Those 4 signings took place in November 2017, December 2017, and January 2018.) I’ve invoiced, called, and just sent an email to Jackie@thenotarypool.com. (Thank you @karencounts for providing the email address!) We’ll see if she responds. Such a bummer!
I haven’t been paid since 2017 or ever. still waiting