# Brother Multitray printer woes **URL:** \ **Category:** A Place to Talk Technology\ **Created:** [November 25, 2020, 10:19pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098 "2020-11-25T22:19:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 25, 2020, 10:19pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/1 "2020-11-25T22:19:30Z")
Hello all, and happy Thanksgiving. I’m using a dual tray Brother HL-L5200DW printer. Whenever I try to print a closing packet in its true form (meaning mixed letter and legal), at some point the printer will push the top margin of some of the legal documents down approximately an inch and a half, thereby cutting off the bottom of the page. However, when I print on legal only, no problem at all. Have any of you experienced this issue and, if so, would yo use so kind as to share a solution? ---
**Author:** ![beehivenotary](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/beehivenotary/32/6579_2.png) [@beehivenotary](https://forum.notarycafe.com/u/beehivenotary)\ **Post date:** [November 27, 2020, 6:48am UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/2 "2020-11-27T06:48:59Z")
Hi! I’m having the same issue so I am having to print page by page to bypass this issue at the moment. What computer are you using? I’m using a MacBook Pro 2020. Please let me know if you figure it out? ---
**Author:** ![BLsigningservices](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/blsigningservices/32/6928_2.png) [@BLsigningservices](https://forum.notarycafe.com/u/BLsigningservices)\ **Post date:** [November 27, 2020, 7:13am UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/3 "2020-11-27T07:13:53Z")
Do you have adobe reader on your computer? It has the feature/settings you need to sort by paper size. Free download available online. ---
**Author:** ![jamobilenotaryservices1](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jamobilenotaryservices1/32/7143_2.png) [@jamobilenotaryservices1](https://forum.notarycafe.com/u/jamobilenotaryservices1)\ **Post date:** [November 27, 2020, 12:59pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/4 "2020-11-27T12:59:12Z")
I also noticed with my Brother 5900 that when printing transitions from letter to legal, the printer will jam. Always at that same page. Not sure why. It will only jam during certain transitions from letter to legal. ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 27, 2020, 2:21pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/5 "2020-11-27T14:21:07Z")
I’m using both an iMac and a MacBook Pro. I’m taking the printer to a Brother repair center next week…hopefully they can figure it out. I’ll let you know. ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 27, 2020, 2:21pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/6 "2020-11-27T14:21:39Z")
I do have it, and I do sort it by paper size. Still doesn’t work correctly. ---
**Author:** ![allthingsnotary61](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/allthingsnotary61/32/13222_2.png) [@allthingsnotary61](https://forum.notarycafe.com/u/allthingsnotary61)\ **Post date:** [November 27, 2020, 6:30pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/7 "2020-11-27T18:30:53Z")
I have a Brother H-Hl6200DW. No issues with paper size sorting. I print through Adobe with no issues. If your having issues use NotaryRotary for printing. That’s how I started, then I tried the Adobe setup and the only adjustment that I had to make was to not print on both sides. ---
**Author:** ![beehivenotary](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/beehivenotary/32/6579_2.png) [@beehivenotary](https://forum.notarycafe.com/u/beehivenotary)\ **Post date:** [November 27, 2020, 9:31pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/8 "2020-11-27T21:31:22Z")
Thank you. Are you using a Mac or PC? I’m a Mac user. ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 27, 2020, 9:58pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/9 "2020-11-27T21:58:25Z")
iMac and MacBook Pro. ---
**Author:** ![cooscountynotary](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/cooscountynotary/32/19020_2.png) [@cooscountynotary](https://forum.notarycafe.com/u/cooscountynotary)\ **Post date:** [November 27, 2020, 11:28pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/10 "2020-11-27T23:28:37Z")
I’m fighting printing issues also. I’m on a brand new MacBook Air and Brother HL6250W with two trays. I’m finding that I have to print pages in batches using “page organize” in Adobe Acrobat DC. There I can see the pages that are legal versus letter size and print them in batches. It’s a crude workaround but it the only thing that works for me. Everything I’ve read is that Adobe has pretty much abandoned the Mac market. Very ironic since Mac users are what made Adobe’s early success. I’m very disappointed. ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 28, 2020, 12:53am UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/11 "2020-11-28T00:53:03Z")
Same here. I tried to use Apple’s Native PDF Reader (Preview), but it doesn’t give me the option to print mixed pages. Still trying to find a (preferably free) alternative. ---
**Author:** ![chrisparreira\_mobile](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/chrisparreira_mobile/32/19304_2.png) [@chrisparreira\_mobile](https://forum.notarycafe.com/u/chrisparreira_mobile)\ **Post date:** [November 28, 2020, 2:52am UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/12 "2020-11-28T02:52:24Z")
I was having the same issue with my brother 2 tray printer. It was cutting off the bar codes and page #s. I corrected that by clicking on " print to fit" instead of “actual size”. Try that to see if it corrects the problem. ---
**Author:** ![cooscountynotary](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/cooscountynotary/32/19020_2.png) [@cooscountynotary](https://forum.notarycafe.com/u/cooscountynotary)\ **Post date:** [November 28, 2020, 7:58pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/14 "2020-11-28T19:58:03Z")
Thanks! My concern is the doc printing out of spec and causing problems for the lender. ---
**Author:** ![kromedome42303](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/kromedome42303/32/33823_2.png) [@kromedome42303](https://forum.notarycafe.com/u/kromedome42303)\ **Post date:** [November 29, 2020, 3:04am UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/15 "2020-11-29T03:04:01Z")
I’ve had similar problems with my HP dual-tray printer. For this reason, I “step through” the document package page-by-page determining which pages are letter- and which ones are legal-sized and recording them into a text file. Then, when printing, I am able to copy and paste the page numbers into the printing dialog box. Yes, it takes a little longer. But, taking this extra time reduces my frustration when printer errors occur. ---
**Author:** ![Arichter](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/arichter/32/35077_2.png) [@Arichter](https://forum.notarycafe.com/u/Arichter)\ **Post date:** [November 29, 2020, 3:53am UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/16 "2020-11-29T03:53:17Z")
Macs do not play well with Adobe…period. I’ve heard that you can somehow set up Windows on a Mac and then they play well together. ---
**Author:** ![kenmig47](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/kenmig47/32/5091_2.png) [@kenmig47](https://forum.notarycafe.com/u/kenmig47)\ **Post date:** [November 29, 2020, 1:33pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/17 "2020-11-29T13:33:21Z")
Are you certain your paper/tray settings are correct? Make sure the paper in the tray matches the setting size stored in the printer. ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 29, 2020, 1:45pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/18 "2020-11-29T13:45:14Z")
Yes. The pages print just fine in the beginning and then eventually become mis-margined. ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 29, 2020, 1:48pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/19 "2020-11-29T13:48:57Z")
This is the sense I’ve gotten from reading these posts. I’m just going g to connect my wife’s PC to my printer and go from there. ---
**Author:** ![Arichter](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/arichter/32/35077_2.png) [@Arichter](https://forum.notarycafe.com/u/Arichter)\ **Post date:** [November 29, 2020, 1:53pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/20 "2020-11-29T13:53:24Z")
I have never owned a Brother, but from what others have said, they have excellent support. I’ve also never heard of the margin-dropping-down problem you’re having. Give Brother support a call! ---
**Author:** ![jawixom](https://yyz2.discourse-cdn.com/flex034/user_avatar/forum.notarycafe.com/jawixom/32/5527_2.png) [@jawixom](https://forum.notarycafe.com/u/jawixom)\ **Post date:** [November 29, 2020, 1:55pm UTC](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098/21 "2020-11-29T13:55:46Z")
I’ve noticed that doing so changes the font size substantially. Do the lenders you’ve worked with not have an issue with that? [Next page](https://forum.notarycafe.com/t/brother-multitray-printer-woes/15098.md?page=2)