After Florida legalized Remote Online Notarization on January 1st 2020, I jumped on it hoping to expand my business. Right now, I am in the middle of the process to register as a RON and - according to the statutes in Florida - have to contract a RON Service Provider before sending out the application to the Secretary of State.
I had the NNA send me a list with RON SP's and chose DocVerify after comparing them.
Here is my take about the fees of DocVerify:
I think you would need the Enterprise Version from DocVerify in order to do RON's. The Enterprise License costs 40/Month and gives you 30 Credits. You need one credit per Remote Notarization, if you want to do more than 30 RON's/Month you would have to buy multiple Licenses.
Q) Is that correct or can you do RON's with the professional version for $10/Month and if you can use to professional version for notarization's, are there additional costs that have to be considered (like per notarial act, etc.)
The KBA Questions are additional costs. DocVerify doesn't clearly list how much they charge, but from another provider I've learned that they run around $1.50/attempt (doesn't sound like much, but it's still 6% of the revenue per attempt). Every user has two attempts to answer those questions. Means there could be an additional $3 per transaction and in case the person can't answer the questions both times, I assume I would have to pay for it, without having any revenue from that client at all.
I guess most people should be able to answer those questions with ease, but some might not be able to (my wife for example had her Identity stolen a few years ago and never gets those KBA questions right).
Q) How much does DocVerify charge per KBA attempt?
Q) How often does it happen, that clients can't answer those KBA questions at all or need a second try?
Q) Are there any additional costs per transaction, besides those for DocVerify Credits and KBA Questions, that I missed?
Here is my take on the Customer Support at DocVerify:
I have tried to solicit an affirmation that their platform satisfies the requirements of the new law and rules adopted by the Department of State in Florida, via email. They basically responded with an email that contained a link to a question in their FAQ that hardly matched my question and didn't give a definitive answer. Since DocVerify was one of the NNA's suggestions, I assume that they do satisfy the requirements. Also, I hope that the DOS would not allow me to select DocVerify as a RON SP if they wouldn't comply with the laws (I have to name them on my application).
Q) Is there a Customer Support in case there are technical issues with a RON or do I have to go through their FAQ with a client waiting during a live call?
Q) Is there already a RON reading this post, using DocVerify or any other Service Provider? What are your experiences?