LindaH,
Again giving great information. I had this situation for the first time last week. A out 5-7 times it said DO NOT CONTACT BORROWER prior to the appointment. I was somewhat apprehensive because every other time and the training states to contact the borrower.
The good thing is luckily for me she was an extremely nice 78yr old lady, who was definitely expecting me. The bad part is she had 6 cats. I only saw one but he was up on the table and payed on the papers. Cats are not my animal of choice.
Now I am armed with additional thoughts and possible questions to ask if I come across this situation again.