Hi there! I’m so sorry that you too are getting the run-around in order to get payment for a job well done. I have not dealt with Pamela Cline, maybe she’s one of the schedulers. But the person you need to deal personally is Heidi Pruett (425-374-0338). According to Heidi, she’s the middleman for Accounting. All accounting issues are funneled through her. My horrific situation with her is that she could never give me a name to anyone in Accounting that I could personally speak with to find out why payment was being delayed. Only that any and all accounting/payment inquiries MUST GO through Heidi. No one else that you speak with at Prestige Notaries will be able to help you; they all say “speak to Heidi.”
It was only after calling Heidi day after day and sending daily status update inquiries via email was, I paid. I did the assignment on Oct. 24, 2024, and was told it was net 37 days, not sure if it’s net business or calendar days, but no one corrected the timeframe when I started inquiring about my payment starting from Dec 3, 2024. I was told that checkbook.io had some sort of processing glitch regarding payments that were scheduled to go out on Nov. 29th (my purported payment date) and therefore, I would not be getting paid until Dec. 21, 2024! I let them know that was unacceptable and took a firm stance with them (albeit professional, but firm nonetheless) that I expected to be paid immediately.
After many more phone calls and emails, I was finally paid on Dec. 13.
It’s a shame that you’re waiting so long for payment. Consistency and firmness were how I was able to get paid. Keep calling, keep sending past due invoices, and keep emailing Heidi (heidi.pruett@prestigeinc.com) and most importantly keep the faith!
I know that is sooo frustrating to have done a job back in July and still not being paid! Have you been sending them past due invoices? What reason/excuse are they giving you as to why you haven’t been paid yet? They have a lot of excuses! Their excuse in my case was that the 3rd party payment provider, checkbook.io, experienced some sort of glitch in payments and couldn’t give me a realistic timeframe when I would get paid!
Are you dealing with Heidi Pruett? Because she’s the only one over there that handles accounting/payment issues. No one else will be able to answer any questions about late payments but Heidi (425-374-0338). Like I told the gentleman in the previous response, Consistency and firmness were how I was able to get paid. Keep calling, keep sending past due invoices, and keep emailing Heidi (heidi.pruett@prestigeinc.com](mailto:heidi.pruett@prestigeinc.com).
In my case, I had been dealing with someone by the name of Dan Tuffey. His first excuse was legit, in that he told me that I needed to have emailed an invoice to them vs waiting for payment to be made by virtue of the order having been marked as complete in Notary Dash. The oversight was my fault because I hadn’t taken note of the fine print at the bottom of the notary instructions. Fine. But immediately after that, I generated an invoice and emailed it over to them right away. Since then, they have ignored my attempts to collect. I am sending them another email today with stronger language in the hopes that this will do the trick and get that check cut.
Thanks for providing Heidi’s name and email. I am going to include her in my email and will keep fingers crossed that I do not need to keep hounding them or look for alternative legal means to ensure that they pay me for me excellent and timely service to them.
Yes! Stay on them! Documentation is key. Keeping that paper trail is going to be invaluable if you need to take legal action! With each email, send a past due invoice as well.
Oh yes! You must send them that invoice, otherwise, they have a case as to why payment was not made - SMH. But once you send the invoice, they should not go ghost on you! When I’d spoken with Dan about my ongoing issue with non-payment (as polite as he was) he pointed me to Heidi and could not even intervene/investigate why payment was not forthcoming. Heidi says that she’s the middleman to Accounting and that Accounting goes through her to relay messages to notaries about when to expect payment.
It’s really a shame that they have multiple notaries chasing payments. This seems to be a business flaw when they are receiving the money from the title companies but then have trouble paying notaries??!! Something is not right with that!
Keep after Heidi for your payment and send those past due invoices as your paper trail in requesting past due monies owed.
Thanks. The non-payment/late-payment practice seems to be more of a purposeful business design rather than a flaw. The owner of that company, Jennifer Glover, has another company called Notaries in Action, which also has a bad reputation for not paying notaries timely or at all. I had luck getting paid 60 days after my first mobile notary assignment ever, which was for Notaries in Action, so I figured that I would have the same luck with Prestige Notaries. It looks like I was really wrong about them. In any case, thanks again for your input and advice. I hope you have a safe and happy holiday season!
Just weighing in here on Prestige/Notaries In Action…Jennifer Garland is a crook. I believe it’s actually part of her business model - the no pay/slow pay. Did a couple of door knock type jobs for her back in the summer and finally got paid after about 100 days. Unfortunately, they weren’t real estate/title related jobs so I had no one to contact re the non payment…and forget about the Attorney Generals; they will be no help at all. Never work with Jennifer Garland and any of her companies.
OMG, I just accepted a job on 12/20, I am still waiting for the last month’s pay. I did receive a call last month and my query was about my pay still being outstanding. So, I was referred to Heidi, and she was able to get that straightened out, …I hope and pray that they will come through. We are doing our best and making sure that all documents are signed correctly and shipped in a timely manner with uploading shipping receipts per request from Dan. Hoping, they may have just overlooked their past invoices and will continue to be sound and structural.
Yes, all we can do is pray! Make sure you turn in your invoice immediately upon completion of assignment so there’s no reason for any delay in payment. Once payment is due (according to their payment policy net 37, not sure if that’s business or calendar days), make sure you stay in constant contact with Heidi to make sure the payment will be sent.