Does anyone know anything about BNN Signing Service?
Yes - they are good. Pay on time but a little low on fees…
BNN is a good company. Good rates, fast payment.
They are a very good and local company in the DFW, TX area!
The Guy David is Very rude!!! I called to find out why I was deducted $25 from my fee on a signing that I did that the signer did not sign because the lender messed up the documents. Its was not my fault or BNN’s fault I did my part why am I being penalized. I called to find out why my fee was deducted and he had such an attitude and speaking down to me. Telling me he has been doing this for 30 years no company pays full amount when a signing is not complete by a signer. Can someone call him and let him know for 30 years he has been stealing peoples money for signings that were not complete 817-984-9160 his name is David. Damn Thieves!!!
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I won’t ever work for them again. They are low paying and ridiculous with their requests!
Watch out for this company they will reduce your fee even if it a lender issue - I am the owner of a reputable signing service and I still help do signings for other signing services who I already had in my database when I first started in 2018. I don’t ever recall having an issue with this company until now! Received a set of docs. The signing was changed to one hour prior at 7am to be exact so I rushed to print docs so I can make it at 7am. The signing was a bit far but still reasonable as far as the fee. I followed all instructions given.
Docs posted
Upload id’s
Scans 90 mins after completion
Sign in blue ink
Please confirm when you have printed the docs successfully and arrived at the location and that ALL parties are present if more than one person.
Please advise when your last pick up is in the area.
I notified them when I arrived. And followed all of the above.
The signer noticed the date was incorrect right where he was signing so we put one line across and re-dates and initialed. Not to mention I’ve been in the industry for 6 years. I’ve never had anyone tell me I cannot do that unless they specifically say this company does not accept cross outs! Which Ive seen in the instructions in the past but not this one!
So after the signing I scanned the docs and waited for approval. Then I was told it was approved.
I then get a call from Amber L. Santoro indicating to scratch that do not ship. That she is requesting I go back to fix the dates because if I change the date it can change the numbers too. However, the customer did not want to sign because the date was wrong. So then she said however we are not going to pay you because you didn’t call us. I completely understand not getting payment for the second trip but not getting paid at all is ridiculous. Then when I received the paperwork it showed the correct date. So I called back and said ok if the date wasn’t supposed to be changed then why is it corrected on the new docs. If that’s the case then it was your lenders fault to not have the correct dates and I should be compensated for a second trip. She said no you just simply don’t get paid at all. I had to dig the info out of her because she kept going in circles. So I asked are you telling me that this company does not accept cross outs? She said yes they don’t accept cross outs!
What is crazy to me is that they did not recognize their error. They should never take the fee away especially if it is being corrected. They should include in their instructions that this customer does not accept cross outs so review the documents ahead to make sure the dates are correct since they are specific with this. Especially when you receive the documents last minute and you have
To ask for them and still make your appointment on time!
I refuse to go back out to fix the error given that they loaded new docs with new dates and told them to send someone else but also that they still owe me the fee! Asked them to remove me from their list as I do not operate like this!
I also emailed them so they at least maybe make a change in their instructions so no one else does the same thing. But they didn’t respond so I don’t think they care! So much for checking their docs 8-9 times as they advertise you would think if they check it that many times that they would have caught the date themselves especially if they know no cross outs are allowed!
I’m glad I never treat my notaries in that way! EVER!
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I love BNN. They pay well and always ontime and fast
What is the name of your signing service?
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