I usually come to this forum and read comments just to hear what others have to say. However, today I am really ticked off with the unprofessional manner that Coast2Coast handles their business. This is my second attempt to work with this company. The first time I was given an assignment they never uploaded the document. I called, left messages, left comment on snapdocs and no one responded until 5mins past the appointment time a rude unprofessional representative calls my phone to ask me if I am at the appointment. I had to really compose myself to respond to him.
Now fast forward to today, the appointment is at 10am. I have questions about some documents in the package. Since yesterday, I have emailed, called, sent text message, left comments on snapdocs and have not received any answer to those questions as of 9:05am.
I even asked to negotiate my fee because they are asking that I gave a hard copy of the documents to the customer. I have not done that since 2020 started because the customers documents are emailed to them (by the companies I work with). This was the only response that I received from the questions that asked in my email.
Escrow has been advised of all of your questions. As for your fee, in future please negotiate prior to accepting the signing. Thank you for your understanding, hope you have a great signing.
This is absolutely ridiculous. I am so ticked right now, I am going to complete this signing to the best of my ability and I am asking the signer if they would like to receive the document by email and send them the email address. At this point I do not even care if they pay me, I do this because I love it, I love serving the people, I do not do this just for money… I honestly cannot live on this income alone. But when you have companies behaving like your time and effort is worth nothing, I HAVE A PROBLEM WITH THAT!