Sorry to read that you’re in this situation. 
As indicated by @LindaH-FL please take advantage of the sage insights & wisdom immediately available within the Notary Cafe database via utilization of the Search Function. Many members have expressed that it’s ‘impossible’ to find . . . so, I’ve inserted an image (below) to assist you in accessing and unlocking the wisdom available to members.
To get you started, here is a direct Notary Cafe url link to a page listing multiple threads that are on your specific topic:
https://forum.notarycafe.com/search?q=Prestige%20Notary%20Dash%20
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Please know that the organization you reference (see quote below) is definitively a For-Profit BUSINESS.
The term “Association” within their business name is a misnomer . . .
Also, most don’t realize the NNA is based in CA and their “advice” is based on CA law.
Of course, this is NOT good for most states in the US. When I was new & sought out their advice along with the advice of the owners of the training programs I successfully completed, their input was incorrect nearly without exception. The NNA is NOT an ally of Notaries/Professional Loan Signing Agents.
Many have posed these valid queries (and many more) over the years:
“Why doesn’t the NNA work to get our Notary Fees increased?”
“Why doesn’t the NNA fight against Remote Online Notarization [RON]?”
“Why does the NNA charge such HIGH PRICES for their services & supplies?”
“Why did the NNA Hotline give me incorrect information?”
You can see multiple examples about errant data provided by the NNA in this post:
I always provide guidance to do your own due diligence and seek out the most informed, professional source of insights/wisdom/experience when new to a business sector.
