I spoke to a title company today and I heard the frustration in the voice of the rep. She was telling me that it’s getting harder and harder to close some of the packages she assigns due to common and repeated errors.
NOW BEFORE EVERYONE START TALKING ABOUT “They get what they pay for” and take this discussion around the fee being paid… please keep in mind regardless of the fee being paid as professionals we have a duty and responsibility to deliver a perfectly executed package. If you are a notary old or new yes noone is perfect and we all will make a mistake here and there but keep in mind that knowing what to look for and avoiding these errors builds good reputation and repeat business.
I asked her to share them with me this is what she said.
1- RTC is being signed in the wrong area. Sometimes when done and discovered at the table the notary crosses it out and initialed by the borrower and resigned at the acknowledgment section. The proper thing to do is have a clean one signed correctly.
2- Not returning all the pages to the W-9 form. Sometimes lenders have barcodes on the bottom and this is considered an incomplete package when not returned.
2- Patriot Act form. Not paying attention to how many ID’s are required.
3- Funds Back at Closing Document- Some lenders require the form to be filled out or signed as an acknowledgement of funds due at closing along with a voided check. Many times they get the form back without the check or the check without the form being signed. Some lenders require both the form to be filled out entirely and the void check attached. (This was her biggest frustration)
4- Missing dates and missing stamp is an on going problem.
5- Missing the small check box on the 4506/C form.
6- HUD FORM 92900A - often see the non title / non-borrowing spouse signature added when not needed.
7- AKA-Signature document- she said there was so many errors on this document that she could not bother to go through the examples. (Often times the instructions on how to complete is included and not followed):
8- 1003- she did say that there is an improvement on the Initial area on the form when there are applying for joint credit… but it is still being missed.
9- Deeds- This document she stated is not being notarized correctly and the wording on the signature line should be the same when written by the notary… example John Smith AKA John A Smith Jr. - the notary writes only John Smith Jr as the person who appears before them instead of John Smith AKA John A Smith Jr. ( The rules on this can vary by State so please make sure to refer to those laws and advise the SS if there is a conflict)
So there you have it folks directly from one of my top title companies. As always ( speaking to the new notaries entering the business, because the vets already know this) if you ever get a package with little to no instructions or are ever unclear always reach out to the person who assigned you the package.
Coast2Coast also has a Video on some of these I think and a few others (I watched them when I first started and found them helpful)
Link to Coast2Coast YouTube channel