I had an experience a couple of weeks ago that really irritated me. Here’s what happened.
I drive a school bus and during the regular school year this has been very difficult to juggle with doing signings as it splits up the day in such a way as to conflict with many of the signing requests which I have received. I am worried about getting a reputation as to being unreliable due to this, but that’s another story. I am now doing summer school routes with a more maneagable schedule of being done by 1-1:30 pm and having most of my weekday afternoons and my evenings available to do signings.
So back to my main story, I received a request on a Friday to do a signing the following Monday evening which would work with my school bus schedule, provided I got the documents in a timely manner before leaving for my afternoon route that day-I normally left the house by 1:45 to do my route so I would need the documents no later than 1 pm in order to print off two sets and go over them properly. I would then take the documents to work with me and go immediately from the school bus to the signing afyer route.
Well Monday came and I had some errands to do in the morning and got home around 11 am. I checked my email, no docs had been sent as of yet. I then called Signature Closers and told the contact person that I needed the docs no later than one. She said that she would contact the closing team.
Noon came, no docs, however there was an email she had sent to the closing team contact person telling them that I was inquiring about the documents.
I then typed in a reply telling her to tell this person that I absolutely needed these docs by one if they wanted me to do this closing.
Her reply came back very shortly saying that the closing team would not have the docs available by one and therefore the signing was being given to someone else.
I was furious to say the very least. I mean wew had known about this closing since Friday, they had more than enough time to have them to me early on Monday and yet they did not. I had told these people about my school bus commitment and yet it felt like I had been talking to a blank wall.
Has anyone else had experiences similar to this one? If so, I’d like to hear them. These people need to understand that we’ve got responsibilities/commitments outside of our notary signing work and should be willing to bend a little. Please share your thoughts on this, I’d love to hear them.