You are always going to be the “bad guy.” Just understand we are the only person the borrower(s) will ever see, but the hiring company does not refer to us as Notary signing agents, we are “just the notary.”
Do inform the customer.
I have had repeat customers whom have requested me. Many repeat customers I see is due to the network I have established, in a saturated market.
I am a workhorse, period.
Don’t be intimidated by signing companies who do not want you to communicate with the borrower!!
You need to know simple things like verification of the actual signing address, if it is a gated community, or if there is a signer who does not fluently speak English.
If things go bad-
Chances are they will give it to another notary. That is okay. Hone your skills.
I have invested $6,000 (over several years) into being 100% mobile. I no longer deal with “last minute” document companies the same way.
My large Investment in technology is not meant to cover their failures, but yes it does.
Hiring companies that want to send a “redraw” after I close the order get the response, “you need to pay a new signing fee.” No discount- their mistake.
Cool for me, I tell the signers I need 15 minutes, print the new set, and charge the bungles for a full signing fee. I finish the revision an hour later, versus going to home base, and rescheduling.
I can print from a signers driveway, but I chose not to unless I have to. This is my benefit, not an incentive to let others slag.
Your time is extremely valuable, but be reasonable.
In my area, north San Diego, I can book my day 5 x’s over. Those aren’t always “choice offers.” Still- Doing 5 signings a day is cake, due to my ability to print and go.
I have done 9 loan closings in one day (old school style), and that was a miracle. I traveled from every part of the county that day…just bragging.
My market has surge at the third week of the month, I didn’t know this when so re-entered the field. I digress.
Scan backs are not worth your time, but I can do them too. Note: I “can.”
I am not bragging. I am sharing what it takes to beat the challenges.
Double check your work at the table. If you want further instruction on a more confident loan slgning just email me firstname.lastname@example.org. Bodethenotary@gmail.com