After many years of closing for Title Source/Amrock and now Rocket Close… dealing with them has gotten worse and worse… They continue to pay the notaries less and less while charging the customer an insane amount of fees. Anytime there would be an issue with closing, simply calling in to help the customer would be a minimum 40 min wait time on top
of your closing time. If you were owed a trip fee because of issues they created, you’d have to call in again, another 40 min minimum wait just to explain what happened all to get a $32.50 trip fee. It’s beyond ridiculous. Emailing them takes a 2 day response. I decided to no longer close for them any more. Anyone else have Rocket Close horror stories? In the end, they ended up costing me work that paid far more. They just aren’t worth the time.
I have done 1 Rocket Close refinance about 2 months ago, but it was through The Closing Exchange not directly through Rocket Close. Who I had the day before recevied and email from after trying to sign up with them direct saying that they didn’t need any more notaries in my area. I begged to differ since they had to contract out the signing, but whatever. The signing itself went smoothly and didn’t have any issues. The signer did have to call title once but got through quickly and his question was answered.
I take jobs for Rocket Mortgage usually through a different service. No bad experiences at this point. They are easy packages.
Yes, their refinance package was easy and had a lot less docs than some others I have done.
I, too, worked with all their names for many years; my last one being on 12/31/22 and then they started getting cheap and were arguing about fees that I’d received for years. They stopped calling. Which was OK as then I started getting the same amount of jobs thru various SS (often at more than I’d charged Amrock)–and still do so with Rocket. I did have one recently ‘direct’….and it was a nightmare. They’ve definitely gone downhill and I’m happy they don’t call (& will ask a heckuva lot more questions when they CALL as they are also handling others lenders now and chaos ensues.
I LOVE working with RocketClose (aka Amrock, aka Title Source)! I negotiated my workable/profitable $XXX fees with them several years ago and they still work for me. Their IPENs and Hybrids are easy.
Caveat: Seldom do I accept any of their other lender packages.
Regarding calling them … yes, if you decide to hold, it can be a long time. However, as soon as I’m given the option for a call-back, I take it. Invariably, the call-back comes in almost immediately. One time only did I have to wait 10 minutes for that call back. While I’m waiting for that return call, I also email them with a HIGH PRIORITY marking on it.