Hello, I’m a CO RON and am wondering how the best way is to obtain credit card information from a signer. Getting it over the phone or email seems unsecure. I just want to have options for the signer in case they don’t want to give it to me via phone or email. I’m using DropBox for documents. Thank you!
Don’t know if Zelle would work with RON, but neither party sees or knows anything other than each other’s e-mail or phone #. It’s a nearly instantaneous transfer of funds from their checking account to yours, can’t be cancelled, you can Zelle it back to them, tho’, if needed. Even has a QR code for payment. And it’s FREE for both parties! No special equipment needed. Can be accomplished on a PC or cell phone.
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Thanks - I should have mentioned that I’m leaning towards charging them w/ their cc versus having them initiate payment because I don’t want to have to do a lot of credits in case they don’t pass KBA, etc. Just kinda want to charge them and be done with it as far as final amount goes. But I use Zelle and Venmo all the time for different things - they’re great!
You can use stripe. What I typically do is tell them what it will cost, get onto the ron website I use (BN) and then I don’t release their notarized docs until they pay (which I send them an itemized invoice and they can submit payment) and then I provide them the docs.
@renee2 Thank you, I use Blue Notary too and Stripe…I will probably go that route because I’d rather have them input the cc info…do you keep them in the session while they receive/pay the invoice?
No, I don’t. I just let them know as soon as payment processes, that I will send them their notarized documents. No one has quibble because the service is already preformed, so they know they will get their documents. I obviously advise them up front, via email in their things that they need to do before/during/after.
I always wondered if Zelle could be cancelled. Good to know!
Upside of using Zelle, it protect us from of any potential liability due to fraud or hacking. I let customers understand my refund policy and payment policy. Works good for me.
Thanks renee2. On Blue Notary, when you (the notary) finalize the document, they can access their documents themselves right away before paying. I’m trying to figure out a safe way (for everyone) to do the transaction - I would like to collect payment before they’re able to have access to it. Hope I’m not overthinking it. Thanks for your input 
We just didn’t finalize the transaction until we received payment. Once we received payment, we sent the documents. We did it on the Hybrid plan, just like you, I was worried about not getting paid, especially when we have already completed the transaction. My husband and I did it in a practice setting, and then actually did it with one of his clients. Good luck!
renee2 Thanks for the quick reply. So one final question, can you finalize the BN session without the signer present (to give them time to forward payment)? Or do you keep the session open, wait for the payment, then finalize? Does that make sense?
I can’t remember that part, but I do know that the customer had left the session, and then I was able to forward the documents onto him, once I received the payment. That being said, our client was NOT tech savvy, so he struggled, so keeping him on the session AND the having him pay would have been an epic challenge. His daughter sent over the payment, but I know that we didn’t stay in the session, because it was hours later that the payment processed (maybe 2-3 hours). It was our first time doing online notary so it was a learning curve, for sure, that’s why we tried it in a practice session a couple of times, with different people with varying degrees of computer savvy to see what our challenges would be.
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renee2 Thanks so much for taking the time!!
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