I fired them yesterday. I had three scheduled with them, with an average distance of 70 miles round trip from my home.
I had an 8:30 appointment with my mom at a doctor. Her sister was to take her from the doctor so I could go to a 9:30 signing. I let Signature Closers know I needed docs by 7:15 (15 minutes earlier than their two-hour “We expect our notaries to be able to take the signing…” line). At 7:45 I asked to be un-assigned from that signing.
Mom is fine and I brought her home. The docs for my 2 PM signing were printed and ready to go, signing confirmed, all is well, and that one went off without a hitch.
At 1:02 PM I got an email saying they have asked title for the docs for my 4:30 PM signing, nothing further is necessary from me.
At 3:19, I sent a note to them asking status of docs since signing is in 1 hour and 11 minutes. Looking back, I should have not sent that email.
At 3:54 they asked title “Can documents be sent now? Thanks!”
I IMMEDIAELY responded that there are just over 30 minutes till the signing; as it is, I have to PAY to print these docs, if they are not to me within 3 minutes I will not be able to take the signing.
At 4:03 I received an email saying the docs were ready. Sorry, 27 minutes to find an Office Depot or FedEx Office, and PAY to use their computer and then PAY to print the docs and RUSH to the signing? Thank you but not happening. (I WAS sitting in the parking lot of Office Depot, but I had not gone in and didn’t know if they had a PC I could use to download the documents; also I was concerned that the file would stay on the computer no matter how much I deleted it.)
I let them know that I could not do the signing due to the lateness of the docs. I told them that this late notice was on them, not me, since these docs were just WAY too late.
At 4:13 I received their automated “Docs are now ready, we apologize for the lateness of them blah blah blah” automated robocall. I punched the button saying I could not do the signing and assign someone else.
I gave up MULTIPLE signing offers yesterday in my own town to be able to do these three signings all in the same town, averaging 70 miles round-trip for each one (I was going to hang out in the town between signings, do a little shopping, etc.) instead I was able to do only one of the three signings.
So I fired them. I now respond to each of their requests with “Due to the distance and Signature Closers’ habit of sending documents less than 30 minutes prior to the closing I must decline this offer.” I don’t know if they are reading these or not, but it DOES give me satisfaction to write that.
It’s a pity, too, since they always paid reasonably quickly and direct deposit, but after yesterday I am fed up. Too many cancellations, too many late documents. They block time on my calendar that I can be putting to better use than waiting for documents and agonizing over whether the docs will or will not arrive on time. I don’t know why they feel they have to lock in a notary super early and then jerk us around like this. ENOUGH!
Thanks for listening!