Today, Servicelink sent out an email about the increase in errors in loan documents and late fax back of their loan packages. They have put in place a policy to start fee deductions, restricting volume of assignments, up to releasing vendors from their database. Mistakes are apparently becoming very costly, so Serviceling are going start hitting signing agents pockets. I bet people will start to pay attention or get better trained. There are other signing services that has similar policies.
1 Like
I think they should start removing notaries who return errors from their requests for service. Policies for fees reduction isn’t new. I think they can simply block bad notaries from receiving signing orders. When they have good notaries that don’t make errors - here’s an idea - go directly to that notary and hire them. AI shouldn’t be driving the decision on what notary to hire - but it does. First come first serve is why they are seeing an increase in errors.
4 Likes
I have never worked for that company, but veiled threats such as these cause me to wonder if they are just getting what they pay for. Every now and then an assignment from a notorious low-baller company (who shall remain nameless here) pops up for a deed correction and I can’t help but think wouldn’t it have been easier on them, the signer, the title company and all involved had they just hired a professional notary at a fair wage and got it done correctly the first time.
2 Likes
@salliemaesioux Concur 
percent . . . 
2 Likes
Yep, They get what they pay for.
1 Like
It’s less work for them to let AI choose the notary. It’s really as simple as that. I don’t see the day coming when they will choose a notary based on merit and actually call them on the phone to offer them the assignment. No…too much room for negotiation when they do that. They want the notaries to react and click the ACCEPT button when they get a cattle call job request. Those who hesitate, don’t work.
2 Likes
Agree. Several times i have found i am the second notary on that package. Once, i was the 4th!!
I received a email from Servicelink a week ago stating that there NO errors in our region (I’m in Los Angeles CA area). Congrats, to us they say!! Then two days later, I get the email of errors and deduction to come if you make a error. I’m not sure how many signings happened to get the error free month, but it was the FIRST time I’ve EVER seen that kind of letter. But its so slow, it should not be that difficult to get error free …if they hire the RIGHT notaries!!
These automated systems they use, I feel they do not elevate us in the system as a good notary. The system is pay driven, meaning the less signing fee you ask for, you get the job. It would be meaningful and proactive if systems were programed to good notaries with decent fee request. I get the leftovers when the first notary assigned to a file, finds out it further than she drives or finds out its a set of loan docs oppose to a HELOC.
I have NOT lower my signing fee, I get fewer signing but when I do get one, I do not feel like I’m being robbed!!
Better software programing on their systems would save them from the ERRORS they don’t want…and provide them with GOOD notaries that know what they’re doing!!
2 Likes
Didn’t used to be this way. Used to be that a phone call was made and an offer/negotiations ensued. People do business with those they know, like, and trust. These SS platforms and AI-driven offers are completely the opposite of that. Concentrate on building relationships with Escrow, Title, and Loan Officers. And even with people you deal with often at the fair and REPUTABLE SS.
2 Likes