Over the past several months I’ve received grievances for errors on completed Signings/orders that I’ve done. I’ve closely documented and audited those grievances. And I have found that all grievances applied to my account were incorrect.
I’ve contacted Vendor Management several times I have documentation of emails and phone calls And what I received back was highly highly concerning. I received unprofessional responses I was told “ Why does it matter what your scorecard looks like if you’re still receiving work?”
(can’t make this stuff up). I replied to the associate at mortgage connect, and I stated that it is important to me that these incorrectly applied grievances are corrected because I am dealing with the public and these are formal meetings and these consumers are signing legal instruments. That is why my scorecard and correctly or incorrectly applied grievances are important to me.
I’ve made it a deal to contact Vendor Management both on the phone and an email. I have not received any appointments as a matter of fact I receive multiple notifications but the second that I click on the notification it says that the order has expired. And this only started happening Within the last couple of weeks that I’ve been voicing my concerns. And now all of the phone numbers that are connected with mortgage are now no longer working. I’ve called several phone numbers that are no longer working.
Has anybody else had similar experiences in recent months and weeks with mortgage connect?
Thank you all kindly for any feedback that you have.
So - you mentioned Signing Order and probably did not want to.
I recently reviewed my scorecard and there were errors I did not recall making. So I emailed a request asking for details and I received a detailed response back.
Sometimes, the expiration date on drivers licenses are hard to read because the person wore a black shirt that day. I reported an expiration date wrong on the :Patriot Act - entirely possible. One, I scanned a document with a blank initial area, but I returned it with the correction. One, the ACH form wasn’t filled out. But I deal with some signers who check the send a check box - so wasn’t sure about that.
The report of errors came back in a day of my email. I asked if I could be advised at the time the errors were reported because that’s the best way for me to not make that mistake again. I do not always remember the signing details well enough to recall if an error was even possible. It’s been about ten days since the last error they mentioned.
I was also told I was still eligible for orders. So as far as having concerns about professionalism - everyone has an off day. I don’t get upset over how people respond. They responded and I was glad.
I haven’t tried to call them about it because if I continue to get work, that’s fine. Scorecard on that site fluctuates up and down and I find it doubtful the general public sees it.
Orders disappear in seconds these days. Literally 15 seconds or less right now. That’s not a surprise and doesn’t mean anything really. That’s everyone.
As a mobile notary, I have dealt with dozens of companies and multiple platforms. I don’t let things bother me. I pick my fight. The MC score card isn’t going to get a big fight out of me. The score will go back up and I’ll keep working for them. They pay on time. And I always counter and work for fees I will accept.
You say you made it a deal to contact them two different ways. I don’t think multiple messages about the score card is a hill to die on. That’s just my opinion.
So I’m not concerned necessarily with the scorecard. My concern is that incorrect grievances are being applied to my account unjustly. These are formal meetings that we are meeting with consumers in the community. They should be recorded correctly meaning if there is an error and I’m responsible for it I will gladly own up to it. But if it’s an incorrect error applied to my account That is extremely concerning for liability reasons. I’m extremely detailed so it’s very seldom that I make errors. I audit my work at least four times prior to sending next day air. I appreciate your response and your feedback and I do understand we all have different standards and interpretations of things. But this is definitely my standard and mortgage connects Vendor Management team has been extremely unprofessional again that’s just my opinion.
@Ntrylsa84Concurpercent with your assessment/evaluation.
The professional services we’re responsible for providing is held to a very high standard. The onus is upon us as professional business owners to provide the professional services with great attention to detail & not to just simply rush through the document package.
I admire your demeanor & stand beside you regarding substantiation of your right to request account corrections.
percent with your assessment/evaluation. 
