I was sent a request to do a refinance (usually around 100-125 pages) for $80. I checked here to see reviews and sent back a message saying that I do not wish to work with this company due to bad reviews and low fees. A little while later they sent another offer of $125 which was a bit closer to what I felt that I could accept. They wanted this done at 4 pm today and it was already 12:30. We all know end of the month signings pay better-and this one was not but I figured I could do it since I have no appointments today. No docs were sent even with the time crunch. I messaged for an ETA. They sent them over quickly as if they had them but weren’t sending until I asked.
The loan was in-depth and required me to look very very closely to the documents in order to not miss anything (more detailed than the norm), they wanted a copy of my Errors and Omissions Insurance (a first time request and snapdocs has it) and over 200 legal and letter sized pages.
I hope they never contact me again due to not letting me know how many pages–even if I had asked I doubt they would have responded–they still sent me a second offer even though I had responded on snapdocs that I don’t want to work with them and why (they don’t read the messages obviously). She said that they don’t just have my signing to tend to but many others (not exact words) and that she was sorry if she didn’t get back to me in a timely manner. I know she ignored my messages about my displeasure with not letting me know how many pages there were and the low fee. She did finally respond when I messaged if they’d like to find another notary that they were welcome. Again, I have never done this but I just didn’t have a good feeling about this company. I think my fellow notaries should have an update on their current practices.
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I don’t blame you for letting that assignment go.
If any hiring company will not (or cannot) disclose up front how many pages are in their loan package, I’ll assume it is 250 pages and let my rate quote reflect that and I’ll assume scanbacks are required, if they say they do not know. Suddenly they know how many pages are in their loan package AND whether scanbacks are required. LOL
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Absolutely Carmen. They wouldn’t accept work if they don’t know what it entails and they shouldn’t expect anyone else to either. When I started doing signings, there were no scans involved–now the pay is the same if not less AND includes scanning. Unfair practices to say the least.
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Love it, love it, love it! Perfect solution to the unknowns. Will be doing this from this moment on. Hit 'em high and tell them why to pry the info we know they know into the negotiation! You just taught this oldie a goodie. THANK YOU.
quote=“Carmen_Lane, post:2, topic:50441”]
I’ll assume it is 250 pages and let my rate quote reflect that and I’ll assume scanbacks are required, if they say they do not know. Suddenly they know how many pages are in their loan package AND whether scanbacks are required.
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I always ask for a print fee when I receive docs over 200 pages. To me that’s just not a standard package.
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I could have done that but just had a bad feeling about them. Thanks for reminding me to ask for that though if they’re low balling.
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I have re-negotiated before when they claimed they didn’t know how many pages were in the package and then suddenly it arrives and it’s an excessive number of pages. I agree with having to assume it’s a large package and scanbacks are required when they claim they don’t know the answers to your questions. It seems like the worst packages are the ones where they “don’t know.” I could relate to your displeasure with having more complicated documents than usual. They were fortunate to have a conscientious notary public who cared.
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