Notaries247.com

I was assigned to facilitate a Loan Application with Notaries247.com. It was a 300+ page file. Appointment was confirmed a couple days before and then day of…there’s zero communication with the signer.

There was a blizzard & was 24 min late. An hour before the appointment, I was calling — while driving in a blizzard, to anyone who would answer. No one responded. Finally arrive to the home of the elderly signer. HEARD footsteps of someone inside, waited about 20ish min. Still no answer.

After documenting everything and submitting a request for a measly $50 trip and print fee. Lauren Chavez Operations Director Of Notaries 24-7, Inc. responds by saying, “nope no funds for you. The Lender cancelled the appointment. We didn’t get paid so you won’t either.”

The Lender fabricated a story saying I didn’t show up, was unprofessional & his client wasn’t home because they had to get to an appointment. (In MN the elderly do not drive in blizzards.)

With all my documented evidence, who does she believe!?

Yup you guessed it, the lying lender! :+1:

Proceed with caution with this company. In addition to that incident, I’m constantly begging for compensation. This is an subpar company, enough is enough.

What platform did this order come from? (I am so sorry this happened to you)

4. All payments are made by e-check via Deluxe. Payment for all signings are payable 45 days from the date signing EXCLUDING Sundays and Holidays. If the signing cancels or is rescheduled and no documents have been printed, then there will not be a fee paid to notary. If the signing cancels prior to notary going to meet with the borrower and notary has printed documents, then NOTARIES 24-7 will pay a print fee. If the signing cancels during the closing, then notary acknowledges that NOTARIES 24-7 is not required to pay full fee, but a trip fee will be paid to the notary. QUESTIONS on payment, please email AP@Notaries247.com. - if they did not notify you before the appointment I would escalate for trip fee.