I received a payment thropugh Deluxe from Notary Pay, but their remittance doesn’t list the order nor the signing service. I have not been able to find a phone number in order to call them. I will end up sending out an invoice to someone who has already paid me, I am sure. Has anyone been able to get answers directly from NotaryPay for reconciliation?
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@tuibguy – NotaryPay is who send out payments for SigningOrder.com – their vendor pay department, so to speak.
Here’s SigningOrder’s contact information:
Phone: (888) 250-6211
Email: support@signingorder.com
Good luck!
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Right, but Signingorder doesn’t provide support for reconciling NotaryPay. I have a check with two payments, and they don’t include the payer nor an order number on the remittance. I’m hoping that someone has some way of helping me asking them who paid me on this check?
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@tuibguy - Found the following contact info for NotaryPay:
support@notary-pay.com
Nikki Schwartz-Davis
Thank you. I sent a request for information, and they just sent me a copy of the remittance that I already have. I asked them for the payer, and they did not provide that.
WoW! 
Great Trooper!
The details are usually on page 2 of the printable check.
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Read the deluxe email carefully and u see how to print the check and deposit it
Donu have records as to who you signed for.
? I suggest notary assist. Great software and terriffic acctg procedures
Then u know who owes u and match the$$
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How do you keep records of all your closings?
I use NotaryGadget.This way I keep records of all my closings.It tracks the day/time/pay/miles, notarizations, tracking numbers., and order numbers. This helps me a great deal with finding who paid me.
Yes, I believe that the remittance area on Deluxe should have more information like the paying company and name of the client however, I do my due diligence on tracking what who owes me what.
I use Notary Gadget. The issue is not my records, the issue is that they don’t provide info on the remittance for who the payer is, nor do they provide the order number for the jobs they are paying. So, I can’t match unless I get more information from them. If they tell me who they payer is, I can ask them for an order number. The amounts match multiple jobs in my accounts receivable.
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How many orders did you have from that platform and that amount?
It’s frustrating when they do that, it should be SOP for the company that “wrote the check” to include that pertinent information.
I received another one today, and I don’t have an open receivable for that amount. It is frustrating. I have an email contact for them, but this shouldn’t be a necessary step.
I was curious so I went back into deluxe echecks to look at the checks I’ve received from Notary Pay. On the check in the memo field is the name of the signers. If you still have the check just look there. I went back as far as 2022 and every one of their checks has the name of the person you signed identified in the memo field.
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They are Signature Xcel
The check sometimes have a list of strange numbers on it that correspond to the assignment. One company lists the entire first number then the rest in sequence are just the last 5 digits or so. The second page of the remittance sometimes has more information and as mentioned by others, there is sometimes a memo field on the check that has the signer’s name. Some companies also sent out an alert that they are about to pay. If none of those clues are present you will simply have to go through your records and send out emails to the usual suspects. Such a pain but it can’t be helped.
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Did you need to sign up with Deluxe?
Yes, you do need to sign up with Deluxe in order to access the payment. They do have several options as to method of receiving pay…adding to (I think) Paypal is one. All options except ‘print as a check’ DO have a fee. FWIW, when ‘printing as a check’, I have always been able to tell which signing job is being paid.
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