Yesterday evening I received a phone call about a notarization here in Indiana. I had a hard time understanding what document they needed notarized, due to a small language barrier. I set them up to do a RON session and they uploaded their ID and passed KBA but never uploaded the document. Then I received another call from a different person that was associated with the first person and wanted to set up 2 more notarizations. This started to make me wonder what is going on. I still have not contacted them back as of yet since it is early in the morning, but I am having second thoughts about this. What are thoughts in the community?
@mintonb1 Great question! 
Like you, I’d be a bit hesitant until able to gather additional details . . .
In my direct experience, I’ve yet to encounter a scenario of that type.
As such, I’m adding one of our well-respected fellow Notary Cafe members @rparker (Thank You, rparker) who has vast & diverse direct experience with Remote Online Notarizations [RONs]. Hopefully, he has additional guidance to offer . . .
Thank you, I want to help my clients, but this one seems a bit strange. I do not want to jeopardize my commission over something questionable.
The way I handle RON signings is that I tell them upfront what my fee is and ask them to send me a PDF of the document that they need done so I can upload it onto the platform. If you get the document sent to you, they are confirming the signing request. You can then choose how you want them to pay or if you want them to pay up front. I use PayPal and Venmo for my everyone except for my real estate clients.
Hope this helps
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Your process is my process as well. In addition, I tell everyone that in addition to passing the identification and KBA, each will have to hold up their ID (front and back) in front of the camera so that I can make a visual confirmation of identity. Occasionally there will be a third person in the room who is not part of the signing (this often happens when the signers are not particularly fluent in English). If that is the case, I ask for the name of the party who is also in the room and ask the signers to confirm that they are allowing that person to be present during the signing. If they say yes, I ask the person to appear before the camera and give me their name and how they are associated with the signers. I will not move forward otherwise.
Sounds. Sketchy I would not do it
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