Received the following email today from ServiceLink:
Dear Valued Partner,
We are reaching out as we have recently seen an increase in the number of errors on scanbacks uploaded.
Please note that not all closings requiring scans are reviewed by our post close or audit teams. Some lenders require a copy of the scans to be provided to them so they may begin their prefunding audit process, so it is essential that the documents uploaded to the portal are correct.
Please ensure you follow the below guidelines to ensure your scans are error free:
-
Please ensure you are printing and scanning back all pages of the closing package, including the instructions pages for the tax forms (W-9 and 4506-C), and all pages of all copies of the Closing Disclosure.
-
Please verify your printer/scanner settings are correct, and set to print to both letter and legal-size paper, as many lenders include both legal and letter size documents within the closing package.
-
Please ensure that you complete a quality check at the closing table, before scanning and before uploading scans to the EXOS portal to ensure errors are corrected before ServiceLink receives the uploaded scans and original executed documents.
-
If our audit team does contact you regarding an error on your scans, or Vendor Management follows up with you regarding an error, please ensure that you upload corrections as soon as possible.
Thank you for your attention and your continued partnership.
Recently, there was vast discussion here where some posters stated they don’t print the entire package sent them. That they pick and choose which docs to omit – such as instructions. That may not be a wise decision.