Good evening. I have a signing tomorrow. I called and left voicemails twice to confirm the appointment with the signer. I’ve heard nothing back. I emailed the signing service, no phone number, and heard nothing back yet. Do I proceed? It feels weird to show up without the signer confirming.
@carrieh0829 Great question! 
ANSWER: Proceed with caution & ensure that ALL instructions are in WRITING.
Here is the Plan of Action [POA] that I implement in this type of instance with lack of communication with the Signers/Borrowers [BOs]:
- Once documents are received, compare the phone number on the Signing Order to the phone number(s) on the 1003/Loan Application. Often, there is a TYPO in the transcription or a PREVIOUS number is present on the SO that the BOs no longer have/utilize.
- If there is an email address on the 1003/Loan Application, send one to the BOs requesting signing appointment confirmation.
- Do a Google Search on their names & address (located on the 1003/Loan Application) to match the numbers found online with the numbers within the SO as there could be a TYPO in transcription.
- Send an email to the hiring entity advising of the lack of response & request specific instructions regarding how they’d like you to proceed.
- Remind the hiring entity of the company policy regarding payment in FULL of the SO Fee for a “No Show” status of the BOs.
- When the hiring entity responds back with instructions of how they’d like you to proceed, Respond back in writing & reiterate the company policy regarding payment in FULL of the SO Fee for a “No Show” status of the BOs.
You’ll have actual out-of-pocket expenses if you proceed, so garnering everything in writing will ensure remuneration for those expenses.
Best Wishes!
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The signing service hasn’t responded? I receive some orders that say proceed if you don’t have confirmation from the party but I only do if it’s in writing.
I also text the number. I have an out of area phone number and not everyone answers but I can almost always get a response to a text.
@carrieh0829 Understand that the SO is scheduled for today.
What actions were you able to implement?
What results did you achieve?
Thanks for your update when you have a moment to share & care.
The signing company gave me the signer’s email and thankfully the signer replied quickly to that! The phone number was not wrong and we couldn’t figure out why the call wasn’t going through. The signing happened as planned and was successful!
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