On Thursday, May 18th, I received a text message from Snapdocs anking if I was available for an “application signing” for $85.00. The signing was 18 miles away. I accepted the signing and when I returned to the office that evening I proceeded to call the signer to confirm and print the docs. The signing appointment was for the next day. When I looked at the docs, there were about 435 pages to print as the instructions said to print a copy for the signer. I called The Closer to renegotiate the assignment fee and they were closed. I left a message explaining the purpose of my call. The next day, they had not called by noon. I called again and they claim not to have received my message. I told the scheduler/manager (Kevin Somerville) that I could not do the signing for the $85.00 fee and I had no way of knowing how many pages it was until it was assigned to me. Instead of offering to pay more, he rudely said that he would remove me from the signing and hung up on me. A minute later, I received a text offering the same assignment for $115.00. I called back and asked to speak to his supervisor because he was rude, hung up on me and could have offered more. I was told he was the supervisor and that there was no one above him I could speak to. This woman was also rude. I told her to take me off their list of notaries. I will not tolerate being treated like that and the company was unethical not to disclose that it was a reverse mortgage signing and a copy would need to be made for the signer.
I am sorry to hear this.
I work for them often, and find the only way to communicate if via email or make a comment on Snapdocs. Sorry for you bad experience.
There usually great to work with but they also lowered there prices to 85.00 for refi.
They lowered their pay when they went to Snapdocs. ;(
I have worked with The Closer for a number of years and with Kevin Somerville specifically. I find them to be reliable , honorable and fully trustworthy. My dealings with them and Kevin specifically have always been first rate
They sent a signing today for $85 I responded via snap doc I’m
Available. I called the office spoke to ámbar told her I was available and willing to accept that fee she responded I’ll get it approved for you no problem I waited for an hour no response called the office no answer sent an email and she responded while I was talking to you they assigned it to someone I said that can’t be I kept checking And calling she said sorry next time
Just excepted my first assignment with them and it will be my last. It was a duel signing but they neglected to tell me until I called to confirm the signing. The docs ended up on my front porch from the first signing, had no idea they were coming. I sent several emails trying communicate and no one would answer, even called and no return phone call. I was halfway through the signing with the second signer and received an email to stop the signing as they were waiting for an updated payoff…I traveled 40 minutes. Steer clear of this company.
This is very interesting. Recently over the past three months I keep getting notifications for several companies and when I acknowledge them I do not get the assignment. But then for the next half hour the rate keeps going up and I dont get the job. I was recently informed by a title company my rating is a 1.8 on snapdocs as I thought, according to my rating ranked as High . Come to learn I was left a negative comment by The Closers LLC. The exact same situation happened to me where I accepted a Refinance for a low ball offer not knowing how many pages the docs was but accepted as a standard is less than 150 pages. Well is was 235 pages and they also requested a 2nd st of docs. I also called back to adjust my fee and I was immediately removed . DO NOT WORK FOR THIS COMPANY>>>
Awww, so sorry to hear that. They are my favorites. They just dont like scheduling, rescheduling, negotiating, etc. Their conversation is short “yes-yes” “no-no”. They like it when they assign the job to a notary, they have to rely on that notary and to be sure that the notary wont ask questions and/or make changes.
One day I go for $85, another day they have an easier and closier job for $150, and it all covers one another at the end of the day. Usually they pay $100.
I love working with them. They have lots of assignments and are never late on payments.
You would like them too. Nobody is perfect. Dont block them.