Please don’t entertain him… as you can see going back and forth with him will cause the topic to be locked as a few other posts have been
They do not get to disrespect at their pleasure
Greenhunter! Stop goofing around and get real!
Sorry, that happened to you. I know how you feel. We try to do our best & yet we will make mistakes from time to time. We have to own them and correct them quickly. Yes, we are expected to be perfect. Keep building relationships with your signing companies/title & you will find that most are reasonable and will not blacklist you for missing a date. Let it go & let this experience help you in the future.
You have a lot to offer! You have a great attitude and you have achieved so much! One key element is that if you are able to communicate to the borrower that you would like to complete the task in a flawless and reasonable time! You completely understand that she has a golf game, however your responsibility is to ensure that she doesn’t encounter any problems with her loan! Is this a suitable time to complete the loan signing or is another time more appropriate? I feel that if you offer that idea, then they are more willing to provide you with more patience so you can do an amazing job! Remember you are the pilot! Fly the plane
I’ve been doing this over 15 years in 3 different states, and one thing I learned early was the more experience you have, the less tolerable the “simple” mistakes become. I also learned, regardless of the significance of the mistake, blaming the signer RARELY fly’s. I have an introduction that I give to borrowers that includes your same scenario. The borrower selected the date/time, not you or the lender, so I let them know that in advance, and tell them the minimum time required to not only conduct the signing, but the QC check required at the end. Bottom line, if you are not comfortable with the signing at any point, remind the borrower of the funding (disbursement) deadline and emphasize on the importance. Also, DOCUMENT anything out of the norm of a routine signing that may give you the feeling of a kickback (such as being rushed).
Moral of the story, let the borrower know in advance of the required time that’s required to be invested from the start, and that a QC check is required at the end. If they can’t commit, call the entity that gave you the order. Additionally, REGARDLESS of the situation, if ANYTHING is going to prevent the signing from closing successfully, I also call/email the loan officer as well. I even call the LO if it closed successfully in addition to the signing service. This is especially important for after hours/weekend signings where we all have experienced most don’t answer those “after ours” numbers they provide. LO’s (mostly) have always answered my call. With that being said, there is really no “simple” mistake with lenders (which reflects on the signing service that hired you as well), but you did the right thing by owning up to it. Offer the opportunity to correct it at your expense, and keep it moving. If they want to remain “sour” on it to “nit pick” on your service/fee, then that’s on them. Plenty of other fish in the sea. As you stated, the lender could have plugged this date in themselves (that’s what the Correction Agreement/Limited POA is there for), but if you give them the impression that they have to do what they paid to you to do, they get the same thought “plenty of other signing agents in the sea.” The fact that you have that many signings under your belt in such a short time with that one error is astonishing. Hope this helps!
@vvs.notary.services Excellent plan!
Yes, I provide the same parameters to my signers at the onset of the appointment.
I also emphasize the importance of avoiding distractions; i.e., phones, kids, pets, etc.
I explain the reason for that is that I’m held responsible for the service provided, whether they execute the process accurately (as instructed) or not. I kindly ask them for their support for the process & nearly everyone complies and becomes much more focused on the tasks at-hand.
As we all know, there’s always some oddball whose spouse needs to step in & wrangle them around to do the right thing.
Best Wishes
Thanks for this info.
I can name that company in three notes! lol
Don’t you dare… I didn’t out of respect😂
The key is to get it corrected quickly and say you are sorry for the mistake. Most companies will not punish you for something that doesn’t happen very often.
In America today all of the rules of the game are stacked against the people. This appears to be no different.
I feel your pain, as one A+ type to another. In fact, I’d wager I know who it is!
With more experience you judge the time needed better. It also pays to stay on site and make a quick review. I don’t require the stay at the table and I can call them back if needed. Finally if there’s a mistake own it an fix it quickly
One of the better SS sent a newsletter recently. In one part of the newsletter I noticed the heading “what we love”. What the article said was what they really love is when an LSA corrects their mistakes asap. This is reasonable because they realize mistakes are unavoidable and it’s more productive to focus on correcting the error asap.The company you worked for is not being reasonable. Plus they’re not appreciative of the skill it takes to close dozens of 150-200 page packages, usually without a single error. And I would ignore any idea of being black listed. Believe me, they know you’re reliable, and if they need you they’re going to hire you. It’s a business, and it’s that simple. Finally, it’s your business and as you gain experience, you can take on the clients you want, and avoid the others. I wish you the best of luck.
Like many others have said, I wouldn’t worry about it too much. I’ve had companies send me those letters over less than a missing date and, less than a month later, were treating me as though I was the only Notary out there.
Even as little as it may seem, it’s actually a big industry with many, many TCs, SSs and other opportunities.
It great to see a professional who does what is needed to be just that…professional.
I’m sorry to hear this but honestly, I think this is just the process of elimination. I think there are so many notary signers now…there is zero tolerance! I don’t know where you are located but in Florida some companies are almost paying less than minimum wage. I’m glad I only do this part time because the new notaries are working twice as hard for the same pay. Anyway, good luck!
Understand how you feel, been there several times. We’re all humans and are imperfect. Morally speaking, it’s not the mistake that really matters, but how we respond to it. Simply put. First, we give an apology. Second, let them know you will correct the issue asap. If they decide to Blacklist you after one mistake and not take in consideration of all the signings you completed, without errors, then that’ll be their lost!
I had an atty to do me the exact same way! I acted as her paralegal (and we all know how much paperwork and running around we do for them). I worked for her about 3 months completing about 25 closings here and there on p/t basis, and every assignment she instructed me to do, I did it with excellence! I was striving to build a solid relationship to show her I am worthy. Remember the movie, The Devil Wears Prada…most of you know how that young lady busted her butt to prove to that snobby boss she had the ability to succeed, but nothing was enough for her egotistical ways! Well, won’t say this atty was like that, but I felt like that lady after she decided to let me go after I made ONE mistake!!! Not kidding…ONE mistake! Initially, I was about 15 minutes late arriving to an appt simply bc I got caught in the evening rush hour in Atlanta! Now mind you, the atty called me and asked me to drop off some docs to her client so she can conduct the video closing. I informed her that I might be late bc I had already committed to another appt prior for another client and would be pushing it to get there for 5 PM. She said ok and was well aware! I even called the signer and informed him. The guy was very understandable bc he stated his wife worked in Atl and run into the traffic often and he said just get here when you can and be safe! Then I called the atty and informed her that I reached out to her client to let him know. Well, I guess the atty felt different and decided to let me go bc she say I didn’t meet her standards based off that ONE incident. Maybe it was more to it that she wouldn’t say. I felt salty, belittled, devalued, etc bc I sat and thought of all those times I did do it right! Didn’t that account for anything?! But after a few days, I shook back and said “that’s her lost” bc apparently she didn’t realize how much I busted my behind for her and it didn’t matter one bit for her. Also, I felt it was best bc why would I want to build a relationship with someone who would disqualify me after ONE minor mistake. What planet does she live on?! I’m sure in her upcoming career she made many mistakes and learned from them (hopefully)! Now she wants to condemn others?? Pride always comes before a fall…ijs
My takeaway is: Your value does not decrease based on someone’s inability to see your worth!!! Do your job well, treat people with kindness, mercifulness and along with forgiveness. This will take you a long way and the success will come. You won’t have to chase it, it’ll chase you! Be blessed!
Don’t be so sensitive — forget it and move on-- the missed date on a document does not change the legal effect of it, especially when a loan is funded-- Of course some documents are very date sensitive and should be carefully reviewed – but know every package, just about, has the signers represent that the title company can make minor modifications to documents.
This business is full of folks who love to play “gotcha”
I once had a company dock my fee because the signer used black ink while I used blue— this is when COVID first began–the signer refused to use my blue pen and insisted on her own black ink pen— does one start a fist-fight over a pen? When I discovered the fee was docked, I refused the rest of the fee and told the signing company to never call me again. The company was a small outfit based in the Mid South who gave me business once or twice a month-- so no real loss. My point is many outfits love to nitpick on irrelevant things-- move on-- life is too short and dealing with people who can ruin your day is not worth it.
the company she is talking about black lists you and puts you in suspension if you make an error. They still expect you to fix it…