None of us are perfect, including the person who responded to you. Hang in there. Keep doing the best you can.
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I think you handled the situation perfectly!! I too know the company involved and it is just a form letter they send because I felt the same way when I got one, even though I corrected the error the same day.
They’ll be calling you again so don’t worry about it. I just hit my 1 yr mark in this business and I’ve done about 500 closings, about 35 came from that company and they called me about a week later even after I received their letter with two more offerings. So, really, you have nothing to worry about. They’ll be calling you again and again.
One thing of note though going forward as a matter of practice, I (like others have said) let the signers know about how long their particular signing may take to ensure they have the time to commit. I found this out when I was doing a Reverse with 250+ pages. When I told the signer at my initial call that the signing would take about 1 and 1/2 hours to do and maybe even two hours with the QC. He said “What?? The Loan Officer told me it would only take about a half-hour. I can’t do that because I have to be at work in one hour from that time.” Yes, that really happened.
Thankfully, I had done about 50 or 60 Reverses at that time so I knew how to speed up the process. I told him if he was ok with the documents and trusted his LO then I could just have him sign the documents while I stamp. We finished in 45 minutes. I got lucky with that one but it reminded me of how important it is to give the signers a realistic view of the expected time to complete, given the type of closing.
Lastly, this business deals with humans, and humans make mistakes. There is no way to avoid mistakes in this business. There are really only two things you can do to limit and deal with them when they occur which are 1.) Set up your professional processes to limit mistakes (i.e. don’t take last-minute jobs where the docs are late getting to you, bad locations, pets, etc…; and 2.) Correct the mistakes ASAP because the faster you correct an error is like gold or platinum to most TCs and SSs. So having an error is understandable but going forward they all want to see how fast you can correct it.
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Welcome to the Notary Cafe community! The goal of the QC check at the end is to prevent another trip at your expense. If you notice a mistake after the fact, calling the borrower back almost never fixes it. If its a mistake that should have been caught at the table (that QC check) regardless of the callback, you most likely will have to return, making the signing essentially “free.” Also, one can predict how long a REFI “should” take," but they can’t predict what’s going to happen at the table.
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It’s a crazy line of work if doctors are allowed to make more mistakes than we are.
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How did you get so many signings!?!? I’ve been doing this for a few months too, and have had ZERO.
Signings are down temporally, gradually work is going back to a better level, do not believe everything you see in this blog, notaries making 8-10 signings a day right now is hard to believe unless they have a captive TC or a very funny imagination, just wait, soon things are going to be better!
It starts with your profile and experience I guess. I also signed up with over 100 companies if I were to make a guess. Although I have done that most of my signings come from 4 SS companies. In the beginning, it was a mad dash to reply to them and I would have to sit and wait to see if I get assigned. I guess I rank high with them based on the number of closings that I have performed error-free because now If I hit accept It auto assigns me (that’s just a guess on my part.)
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I would never want that many signings in one day. The most I am prepared to do or ready mentally or physically to do is 4. I get on average 1-2 a day and I’m okay with that.
Yeah, DON’T do it, been there, done that, NOT worth your health. Money isn’t everything, health is top priority for me in 2022🙏
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Wow! No way I would try to do 8-10 signings a day that’s nuts! I have seen people that do this and they are not in the best of health physically or mentally. I only do this part time and my max is 3-4 a week. That’s it!
I refuse to chase money, what’s supposed to be mines, will be mines! 
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Many hiring companies require signing agents to perform the quality control check prior to departing the signing table.
I have a fool proof system that I follow… in this case I failed to follow it due to this borrower. I allowed her to control the situation which I don’t normally do and have not done since. So far I am still batting 99.9% error free.
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Thank you for sharing. I’ve done both in the past! Nice to know others are human!
I hear ya, but I don’t let the Signing company dictate that for me. It is my policy on ALL signings I do because a return trip for not doing so is on my dime unless I can prove otherwise.
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Of course, your business your way. Whenever scanbacks aren’t required, I prefer to seal up the executed loan package in the shipping envelope in front of the signers, so a thorough QC right at the table is what works for me.
Each of us develope our own method. And it is good for new signing agents to read and then decide for themselves.
I always, 100% of the time conduct my double check of all documents right at the signing table. I have found that even when I watch like a hawk every applied signature, I can miss something (an initial on the lower left, a box check in the middle of a page, a signature requirement unexpectedly at the top of a page) and I much prefer to catch it whilst I have the signers right there by me then to have to return later or fix the problem some other way.
I always inform the signers of what the drill is going to be at the outset so they don’t run off or get cranky on me when I [may] need them later.
You newbies, pay attention, now 
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I’ve modified my process and so far I am happy with it. While at the closing table and the signers hand back the documents to me I check each document by removing the signature flags. I let them know ahead of time that the flags are there to help guide them through the signing process and for me to double-check each document for the signature and date where required. 100% of my signers are thrilled with this process… and so far ( knock on wood) no errors.
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That’s a nice system you got there. I’ll give it a try if I ever get another refi signing. (The well is dry and the cupboard is bare)
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The good thing about doing it this way… a few times I turned the first page over where they sign to notarize the second page… the signer is quick to remind me to remove the flag and check the documents… lol sometimes I say I didn’t forget I just want to complete my part and then check. Other times I would say thank you for keeping an eye on me it has been a long day… then we all laugh… they are proud to keep me In check. Lol
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Reminds me of the former notary/auditor that had a loan mod and who, throughout the ENTIRE signing, kept saying to me that she was going to “check the checker”, meaning she was going to double/triple/quadruple check my work. . . y’know… checking the checker."
Grrrrrrr.
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