Trouble Download Information

Had anyone have a problem add a file/ document to your listing on Notary Resume?

Yes, navigation of this directory seems a bit elusive. My initial inquiry yielded an automated message that I already had an account?? (they must have imported only very rudimentary info from another directory or NNA). I made inquiry to “support” to ask for some guidance and any logic so I can evaluate any value in trying to figure out how to update a profile… awaiting a reply.