Filing a complaint in today’s world with the BBB carries very little or no weight. Most businesses are not even a member of the BBB anymore and the BBB has no authority to make even their members do anything. They may pass the complaint on to the business and the business may or may not choose to respond, but that’s it. Google reviews and comparable sites are how people effectively complain in today’s age. Legitimate businesses live and die from reviews. Fly by night businesses don’t care about their reputations and/or don’t realize how powerful their reputation is in succeeding long-term.
Thank you, RoadRunner (great name, btw). This makes a lot of sense, probably why I couldn’t find him on Google.
I’m glad to see my Notary Friends are doing their due diligence against Mr. Torres who is notorious for this kind of behavior. Listen, the BBB complaints may or may not work but it’s time he gets a taste of his own medicine. All he has to do is call them and tell them that he hired you and they’ll remove it. And just like his last business he just marked it as closed and filed for a new business name.
If he were an honest person, then we could work with him- but he is not and does this repeatedly. That’s not honest. Now, he processes through Signing Order which means every one of you need to report him to support@signingorder.com. Let them know that this is a new company name as he may have been kicked off before. If enough Notaries complain they will remove him from sending orders to anyone. Ask them to remove him until all Notary complaints are resolved and not to be able to send out orders.
NOW, HE WORKS AT CHICAGO TITLE IN SCOTTSDALE ACCORDING TO HIS LINKED IN PUBLIC PROFILE LOOK HIM UP ON LINKED IN AT DYLANWTORRESS
YOUR ORDERS MAY HAVE NOT BEEN THERE’S BUT SINCE CHICACO TITLE IS OWNED BY FIDELITY NATIONAL TITLE AS A SUBSIDARY THEY NEED TO BE LET KNOWN WHAT HE HAS DONE. LETTERS TO THEIR CORPORATE OFFICE ABOUT THIS BEHAVIOR WHILE WORKING FOR THEM MIGHT GET HIM FIRED OR AT LEAST SET HIM STRAIGHT NOT TO KEEP DOING THIS. I would advise against calling him at work at either of the Scottsdale Branches because that may go against laws of collection. But a letter to the corporate offices letting them know about an ongoing problem within the Notary Community when he works so closely with Notaries couldn’t hurt either. If they get enough anonymous letters, then they will probably let him go. He shouldn’t have a position like this to take advantage of Notaries. I mean, you get to work with a Title Company (one of the largest in the country) be Fidelity Approved… and then burn so many Notaries? You probably want to write the corporate office of Fidelity and Chicago Title since Chicago is owned by Fidelity. When we attempted an employment verification for him at Chicago Title, they made us call the Fidelity corporate for verification.
Adding the title companies’ names and addresses to this forum that he hired you from will also bring it up in google searches as Notary Cafe is pretty strong. For instance, I was hired by AOE who was contracted by Stewart Title located at XYW and was not paid. They don’t need that kind of press at the moment.
You can also get his personal information from his 123NotaryListing to give him a personal call on his cellular phone. He may not answer his business phone. You can also leave reviews on that listing as well. Seems Jeremy Belmont is MIA these days, so he probably won’t be able to get them removed. His listing link is: Dylan Torres | Results | Find Notary & Signing Agents | 123notary.com
If you aren’t able to get your payment you can also leave a negative review on the Title Agency that hired him or at least vocalize to them that you weren’t paid if you still have access to the documents. Escrow officers are hurting for business right now in a downturned market and they don’t need this kind of press! I’ve seen Notaries who worked with him for Clear Title, Stewart Title, and working on finding more.
You can also try to file a complaint with the Arizona Attorney General. If enough people file, the complaint against him they will investigate his business. I tried to post the link here but it won’t let me. Just Google Arizona Attorney General Business Complaint and follow the prompts.
Hope this helps you with the fight. He got a good friend of mine a year ago and this is how she got her invoice paid. He’s not afraid to take chances and if it were anyone with an overlooked invoice that would be one thing but this is habitual and intentional.
I have also been not paid by AOE Signings, LLC, Dylan Torres. My refi was completed in April and have not been able to contact for payment since then. I have placed a complaint against this company in Signing Order as I hope that everyone has done. He needs to not be able to get signings and not pay us.
He also works for Chicago Title Office in AZ currently.
In another post I provided the link to the three people at Fidelity National Title you should send a similar email to: Corporate Office – Fidelity National Title Agency (fntarizona.com) Feel free to copy and paste the same email below if you want. Or change it a little, or a lot. Just remember to remain professional!
This email is being addressed to Mary Lou Paulk, Diane Day, and Jennifer Douthit,
**I am only one of many Notaries who service Fidelity National Title and would like to bring to your attention a possible scheme that Notaries throughout the country are concerned with. My anonymity at this time is for concern for my own work safety as we all know the professionalism that Fidelity requires of it’s Notary representatives and I do not want to put that at risk. Nor would any Notary out there. You are strict but you are great and that is why we love you and don’t want to rock the boat. **
**Now this email specifically involves two possible employees Dylan Torres and Cindy Canales. Please note: that there is only speculation of Cindy Canales being involved in this possible scheme but Dylan Torres who also list himself employed by your company is definitely in some trouble with Notaries throughout the country. And, we are asking for your immediate attention & help. **
Within the last two years Dylan has opened two companies. The first was Never Sleep Notary and the second is now called AOE Signings. Many notaries have reviewed their signing packages to find that Cindy Canales was the escrow officer on the files. When they could not reach Dylan for payment they contacted Cindy who at the time was working for Stewart Title Agency and was told she would never work with him again and had fired him as a Signing Agency. You may read the time line on the very popular website Notary Cafe to confirm details for yourself. Simply google and search for Dylan Torres AOE Signings and it will pop to the top. Her name is now gaining traction as well as Notaries are being encouraged to reach out to you for an investigation which we hope you will conduct.
**We do not believe this is a “down-turn” in the market issue as Dylan simply “closed” one business without paying Notaries and then continued to open a new one where he is now doing the same. Several calls and attempts have been made to him from many Notaries. Now the investigation for all of these poor hard workers, many of which support Fidelity, are seeing these two individuals are now employed at Fidelity National Title but it is not clear if they work in the same office. Notaries are concerned how it could be possible with how much Dylan owes Notaries how he could be employed with the one company we all want to work for- as his short comings to not seem to be a mistake but intentional. Even worse, Notaries are becoming concerned that this may be an intentional action. We, as a whole, wonder how someone who has hurt our workforce so greatly is able to earn a pay check from one of our biggest aspirations as a hiring party. It just doesn’t make sense. **
**I, and the Notaries I represent, understand you are not able to truly verify employment for us or will not be able to share any details. We simply would like to ask you if you would please investigate if these two individuals have sent orders to Notaries from Fidelity through any third party (that could have an affiliation through Dylan Torres) to put an end to it. And, if he happens to be approved by Fidelity National Title as a vendor company to place a hold on his approval until you may clearly see if he’s harming other Notaries in the community. **
**Just as Fidelity National Title stretches far and wide- so does our great work force of Notary Signing Agent Contractors. **
Thank you so much for your time and consideration. No reply is needed. We just hope you will help us in doing the right thing by not allowing this to happen to so many people.
Hello,
First and foremost I would like you all to know that I am sincerely sorry for the issues you have all dealt with regarding Dylan Torres. Yes AOE was vetted by Stewart Title Vendor Management. Dylan Torres affirmed to us that the reason for the change from Never Sleep to AOE was simply due to a name change. We do not have access to his bank records to know if he was having issues. Also I still currently work for Stewart Title and have been with Stewart Title for 10 years this May. I worked for Fidelity Title in 2003-2008. Dylan Torres is in NO WAY SHAPE OR FORM related to ANY ties whatsoever to me, personally or professionally. Our lending client requested his services, so we had his company vetted and sent orders his way. The moment I was informed of this forum and the issues of notaries not being paid, I contacted Vendor Management and we IMMEDIATELY discontinued sending him any orders whatsoever. We demanded proof of payment for all the notaries who reached out to us and we got the run around from Dylan Torres as well. I work for Stewart Title in Anaheim, CA and have been an Escrow Officer for 24 years. I have personal local notaries whom I’ve worked with for that same duration of time who not only have become friends but are also like family. I understand and value the job of Notary Publics. Any individual notary who is approved with us does get paid directly via invoice. However when it comes to a Signing Service, that company is paid as they are the client who is hiring out individual notaries. I mainly work with Universal Notary who has a stellar reputation. I have worked with them for almost 10 years, with the exception of the short period of time that we sent orders to Dylan Torres as requested by our client. I just wanted to let you all know that I was not aware of his unethical work practices until one of you actually directly sent me the link to this forum. I’ve even provided some of you his personal notary commission number to be able to report him. I wish there was a way I was notified even sooner so we could have put an end to him even sooner than we did.
Update: Dylan Torres recently updated and confirmed his new cell phone number with an online Notary Platform to (602) 390-5113.