Today, I received an mortgage modification order from FASS. Normally, I do not perform mortgage modifications orders, due to companies are not willing to pay profitable fees. Also, I do not like the feeling of being a bill collector (that’s just me). I told FASS my fee was $150, so I didn’t expect to get the order. Apparently, FASS is having a hard time finding LSAs to work their mortgage modification assignments, They counted offered $120 to my surprise, so I agreed to accept the assignment. Called the signer to confirm the appointment, signer stated another LSA called a few days ago and already scheduled the appointment. I tried explaining that the order was just assigned to me today, so most likely the previous LSA must had pulled out. I made the suggestion that the signer contact the lender to clarify things. Here’s where a red flag pop-up, signer stated I am not going to call anyone, that I should do so. I had a " PTSD" moment, so that’s why I do not like mortgage modifications assignments. Companies do not pay enough money for “conflict resolution” and dealing with problematic situations. Here’s the kicker, I called report the outcome of the call to FASS. I had the hopes FASS would resolve the situation. Funny thing, FASS representative didn’t want any part of calling the signer. I didn’t understand why the signer didn’t want to call her lender. If I was having a mortgage modification established to catch up my past due payments. I would be the first person making the phone calls The FASS representative basically told me, I could remove myself from the assignment or wait to see how the lender would react. The solution to this case is for FASS to make a simple phone call, letting the signer know another LSA will be handling the order. End of story!
You don’t think dealing with problematic situations is part of the job?
Why do notaries think the entire job is printing, stamping and shipping and that’s it.
The orders come with a statement from the lender that states we should tread softly during those appointments because people are dealing with financial hardship and are having a hard time so we should be sensitive to their situations. Not sure how that results in PTSD for you. We aren’t bill collecting we’re helping people who need the help if they have a loan modification. That’s all.
Good point. Another consideration when dealing with loan mods: These folks may have already conducted a signing with a notary that was rejected by the lender. They have also been warned over and over about fraud, and not to give out information etc etc.
So you are dealing with confused, frightened people stressed by finances, dealing with a situation they don’t understand, who thought they had already done what was required of them.
Many NSAs choose to opt out of loan mods, and that is a good decision any time one finds themselves uncomfortable with a type of signing.
Personally, I do not conduct partial claims. Many do, I do not. No judgements, I simply don’t.
The only transaction I refuse to be involved in is that sign this and you cannot list your house with any other realty company for FORTY years. I just cannot. Plus I have driven a LONG way for such an assignment for people to refuse to answer the door. I stopped doing those.
My attempt at using sarcasm such as “PTSD” missed its mark. I have been working in the financial arena for well over forty years. I am very attuned to people that are signing mortgage modification documents are having various hardships financially or emotionally. It’s a very thin line that we must navigate trying to stay “impartial” in the scope of how we perform our duties in the mortgage business. To recap our duties:
- Ensuring signers have valid identification.
- Providing an overview of the documents, without giving legal advice.
- Making sure every required signature is collected.
- Certifying the documents to make them legally valid.
- Ensuring that private information is secure.
With that being accepted, I reported the outcome of the confirmation call. I recommended that the signer contact the lender. I mistakenly expected FASS scheduler to recontact the signer to clarify things. Again, I do not blame the signer from having questions about what occurred. My only position is that it’s the scheduler responsibility to tell the signer’s to expect our phone call.
LOL well people on this forum can be so serious sorry.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.