If memory serves…saw this right here…someplace
You sit at your PC trying to grab a briefly described job; if you succeed you are paid $5 for 1st notarization & $1 each if more than 1 n required. Then back to trying to grab another. Poster had more to say, but I don’t remember it all. If you are still interested, try ‘search’ by clicking on the magnifying glass that magically appears when you hover your mouse over the upper right area of the dark brown bar at the top of this page!
“As a Senior Customer Success Manager focused on real estate accounts at Notarize, you will be entrusted with building strategic relationships and driving product adoption and engagement across our highest value institutions. You will manage key, strategic relationships and be responsible for their goals, adoption and growth.
A typical day might include running a product training for new customers, sharing best practices and ensuring customers have everything they need to start off strong. After lunch, you’ll deep dive into our customer data to help identify ways we can deliver increased value through broader and more mature use of Notarize. You’ll put the finishing touches on a Quarterly Business Review scheduled for tomorrow morning before closing your day by attending a meeting with the sales, integration, product or notary teams to review user feedback you’ve collected from your accounts.
What you’ll do as a Senior Customer Success Manager, Real Estate:
Own and nurture customer relationships with our larger mid-market/enterprise customers, engaging proactively and focusing on increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
Take ownership of new accounts and deliver training on solutions and provide product support to customers as well as other stakeholders.
Establish a partnership with customers to build Customer Success Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
Measure and analyze customer data to draw insightful recommendations for customers.
Advocate for industry best practices, and work independently to develop additional best practices to solve customer needs.
Conduct Business Reviews to confirm the customer is achieving value and to address gaps and/or opportunities to achieve more value.
Proactively identify and resolve blockers, escalations and commercial risk on accounts, collaborating with Support, Sales, Product and leadership teams
What we’re looking for:
5+ years client management experience at a software company, agency, or management consultancy
Prior experience in Customer Success or an equivalent history of increasing satisfaction, driving adoption, retention, and revenue expansion
Experience working with complex, multi-divisional, multi-geographical customers
Motivation - Self-starter who works independently and proactively. Must be comfortable with ambiguity.
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements is required.
Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail is required.
Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.
Bonus Points - Experience working within the Real Estate Industry
Some of our benefits:
Competitive salaries & equity
Heavily subsidized medical, dental, and vision
401k with 4% match
Unlimited PTO & flexible work schedules
Fully-distributed team: work from anywhere in the U.S.
Solve Problems That Matter: We serve some of the most important moments in people’s lives. It’s a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth.
Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.
Start With Why: We don’t presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences.
Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
The key in these types of jobs is researching how their insurance works. Are they covering you under the company’s policy, or requiring you to have your own. Most don’t want to be held liable for faults on the notarial acts performed. If they are paying for the commission, then they should cover you. If their looking for an already commissioned notary, chances are you want you to come on board with your own insurance. In either case, they better offer in house training on how they want things done while conforming to state notary laws. Could definitely be a good gig for someone who does their homework on it!