Amrock dropped the ball today! Called me for a same day loan signing assignment at 12 pm EST, asked if I would be available for a 3pm refinance loan assignment. Well, I had planned to not work until this coming Monday, but because they offered to pay my asking fee. I accepted the assignment. Here’s where things started to go crazy, I get the documents and the signing was a GA loan signing with a Security Deed that didn’t have any notarial verbiage. All the other documents with notarial blocks that required notarization had the wrong state, county, and out of compliance with the Florida state statutes. If that didn’t make things interesting enough, it took almost an hour to get someone working with Amrock on the phone. It was around 1:30pm, when I got to talked with Amrock about the issues with the documents, The representative stated that she was new and needed one of her senior co-workers to help with my questions. After that, I thought everything was okay to proceed. Oh, did I tell you, that the signers was passing through my city and would meet with me at a Panera Bread location for the signing. At 1:45pm, I got the printing of the documents completed, but at 1:50 pm I get a notification that the signing has been canceled by the signers from Amrock. I had asked Amrock were they going to pay me a print fee, since I had already printed the documents. At 2:15 pm I get a text from the signers, stating they have arrived at Panera’s location early and was waiting for my arrival. Also, since the property is in GA, which is an attorney state. The attorney called me at 2:28 pm to explain his role and expectations. It’s funny, everyone else was still expecting the loan signing to be completed, except Amrock. So I tried calling Amrock back to see how this situation would be handled. Long story short, the signing was back on track. After I had completed the signing and dropped the loan package. At 3:55 pm, I received an email from Amrock, stating documents have been updated and ready for printing. Now this can’t be made up, it really happened. So I called Amrock again, stating the original loan documents have been printed, signed and dropped! The representative stated, she would be placing me on hold and will get back to me. In my mind, I was thinking this is like being in the twilight zone. Well I hope things work out for the good, because the signers are headed out of the country for vacation and I completed things as best as could be expected. 
Fired… They are so fired…
With the low volume, you’d think we’d be hired 2 days before the Appt. (instead of 2 hrs) and we’d have docs the day before (instead of 10 minutes before the assignment).
Seems like it gets worse every week. All of 'em. Title, SS, platforms.
Does it sounds like Ground Hog day?
I think you are amazing to pull that off. Just think–they have such high expectations of us (you).
Received this update today (07/06/24): “ We apologize for not providing the conference call details for the closing on 7/5/2024. Please confirm all parties connected with the attorney.” If I made an error on the signing, there would be consequences. There’s no loyalty rewards in this business!
Wow, I had a similar experience but with a different signing company and mine was for a structured settlement. The fee which was being offered was great for the work which was being required of me. I got my work order a day in advance and the task was to use my mobile device (or laptop) to facilitate a zoom call for a signer who lacked technical capabilities and then sign/notarize the last page of a 10 page document. Easy money, right? In my mind, I was thinking I’d be helping an older person or maybe someone who just wasn’t tech savvy. It turns out that the signer’s mom was the one managing everything and she was a combative one!
On the call to confirm the appointment, she informed me that she would be taking her son (the signer) with her to a court hearing (which had nothing to do with the settlement in question). She said that she would let me know when they would be home so that I could head over to have him sign the docs. I communicated this to the signing company, who told me to just proceed to the signer’s home at the set time in the work order. I went there, and as expected, no one was home. After coming back to my home office, I was informed that I could go back whenever the signer would be home that day and at that time facilitate the zoom call and sign the docs. I asked for an additional travel fee, which the signing company offered only $10 and a rebuke stating that I had already been offered a more than fair fee for work which I had not yet done (as if I wouldn’t end up doing the work anyway once the signer was ready).
As the end of the day approached, I texted the signer’s mom (her number was the only one I had for contacting him), and she informed me that I needed to check with the signing company because the lawyer told her that he would reschedule the call. I emailed the signing company and they replied about 2 hours later, stating that the order was cancelled for now, but would be contacting me soon if and when the order would be rescheduled.
I’m, of course going to check back in a week or two, to at least try to get a printing and travel fee, but this was the strangest situation I’ve seen yet in my few months of being a LSA.
Personally, I would send them an itemized invoice for the time and travel you’ve already expended to no avail and at their direction!! When times comes for this to finally be signed they may not call you - or it may never be rescheduled.
I had a structured one years ago - the woman signed but through the whole thing kept saying “Don’t tell my son I’m doing this…he’ll kill me” - but she was a grown lady, mentally competent, so I continued on. After the signing (this was in the days where no scanbacks were required) I dropped the package with FedEx as instructed by hiring party.
About an hour later, I get a call from the woman to not drop the package as she’d spoken with her attorney and he told her she should not sign - I apologized and told her the package was gone. Next I got a call from the attorney instructing me to send the package to him - again, sorry Sir, but the package is with FedEx. I gave the attorney the name and number of the hiring party (settlement company) and reported all this to the hiring party, providing them with the name of the attorney who would be calling.
Washed my hands of it and never heard from anyone again. And I have not done a structured settlement signing since. I did 4 in the beginning of my career - they were both horrific nightmares.
You jumped through more hoops than I ever would have and I would want to be compensated for it.
Best of Luck
Right?
I have noticed that the short notice doesn’t even guarantee that the docs are ready when they call! And I am seeing packets that have been poorly prepared which frustrates me on a different level.
I had one recently where I got the call two hours before the appointment and it took the docs another 30 minutes. Good thing it was just a seller packet.
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