Subject: A bit irritating.
Finished the week with 8 signings. 5 signings already for next week, 4 on Tuesday. After the first signing yesterday morning, drove to UPS, about to send the docs off, when a thought came, “I’ll just look through the docs to make sure everything is signed.” Lo and behold! Client didn’t sign the Settlement Statement!! Couldn’t believe it–I distinctly remembered telling him to "sign the Settlement Statement–“and no date.” Scooped up the docs, drove back to the signing address. “Oh, yeah”, customer said casually, “I remember you telling me to sign the Settlement Statement. Sorry about that.” Brain fried, but it was my fault for not catching the error. Thanks be I did catch it–I would have been sent to 45 day Amrock lockup for sure. A lesson relearned–I absolutely need to go through the docs at the table again after the signing is finished to make double sure the package is perfect. As I told Julie last night, “I’ve got to tell the customers up front that I’ll go through the docs again when we’re finished to make sure we haven’t missed anything.” Another “chore”, and time is money. Not doing that little extra chore is exactly what has cost me defects. I have found (too often) that I can’t trust the customers are signing a document even when I tell them where to sign, even when I think they are signing as I instructed. Sometimes they just don’t hear me even when I say it, even when I point to the signature line. Sometimes they look at the signature line with their name printed directly below it, and they’ll ask, “Do you want me to print my name?” Or, “Do you want me to sign on the line above my name, or below where my name is printed??”