Please share experience with this company??
I like them, very reliable and pay on time usually net 30 days. Aloha! 
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I’ve done a lot of signings with Doc Pro and I love working with them. Always pay on time and really nice if you have questions.
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Hello! Any advice for me? I am at almost 60 days with no payment and no response from emails. The only email address I could find was for orders. Do you happen to know of another email address for accounting?
@carolforst99 No direct experience with this business entity.
I presume you already have this data, right?
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Have you reviewed this Step-By-Step Guide to expedient collection of overdue remuneration for Signing Orders [SOs] you’ve successfully completed?
Yes. Thank you for your quick response. I finally received a reply that my request is being sent to accounting but only after I threw out a few threats regarding further action. I hate to be that way but I guess sometimes you have to be.
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@carolforst99 Great!
FYI: It may be helpful to print out the Step-By-Step Guide (I provided a direct url link above) for your future reference.
I most definitely will. Thank you again and have a great day.!
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I have an email address of [email protected]. I hope that helps! Good Luck!!
I appreciate the response and information from all you notaries! Thank you! But I will say I won’t be sending ANYONE 3 invoices and or demand letters asking for $100.00 or whatever it might be. I Will contact the title/escrow company! I will ask to speak with the escrow officer! I worked in Escrow most of my adult like! The LAST thing signing companies want is for the notary to call the title company and speak about non payment!
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@lindaa Hmmm . . . the referenced post that I identified for @carolforst99 explicitly states precisely that course of action ===>>> to contact the title company directly & pursue payment through that avenue (see referenced post below).
Here is the post I referenced in case you didn’t see it:
"I had that happen to me. Here are the steps I was told to take and it worked.
You need to contact the title company who used the signing service that contracted with you. If they refuse to help, let them know you holding them responsible.
If they refuse to get the service to pay or to pay you, send 3 emails with a copy of the invoices attached marked PAST DUE, spaced about a week or two apart requesting payment with the warning that unless payment is made, you will be taking further action. Make sure you include in the Subject heading the words “First/Second/Third Notice” depending on which notice is being sent
They still refuse after 3 emails, contact you state government office and find the division responsible for title companies compliance and get them involved. They will tell you the steps needed to recover payment.
When I did this with the division here in Virginia, I was told to send a copy of all the emails sent in trying to recover payment, along with copies of the invoices, and they would look into it. Virginia let the title company know that if payment was not made, they would be prohibited from doing business anywhere in the Commonwealth. I received payment within a couple of weeks.
Hope this helps"
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Thank you Carol. I did re-read the post. Call title company first!! I agree. Usually calling the title company gets quick action from the signing company! The title company has already paid the signing company!! No reason for signing company to not pay the notary in a timely manner!! I have little patience any more for begging a signing company for my payment. I appreciate Notary Cafe when we can research the signing companies!
They don’t pay on time anymore
I may have to try this!
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Hi again Lisa, this original post you are replying to today is from March 2020! The COVID19 pandemic was well underway as you know. Keep in mind that you only just recently notified this company that your payment is late 30-60 days late. Not ideal, but it happens. And I spoke with the same person you spoke with – so you already know they are working to resolve the issue and get you paid. It would be professional and a kind thing to allow them a chance to make it right for you before you blast them. I wish you the best.
For all new notaries and signing agents reading this thread: Please keep in mind that Notary Cafe is public forum which means anyone, including hiring companies, lenders, title companies, can read these threads too. Everything you write online becomes your legacy. Kindness goes a long way. A friendly reminder to remain calm and professional online. Cheers.
I know when it was posted Carmen. Since Doc Pros is so communicative with you regarding my late payment can you please ask them what date I can expect to receive payment? Perhaps they will answer you as they have not provided me with an answer.
Honestly I find if we speak calmly and kindly with people in the signing agent business, they will work all that much harder to help us when an issue arises. I assure you when I called we did not discuss names – I spoke only in generalities. I said they have a signing agent in Alaska who apparently did not get paid – her payment is quite overdue and then I asked her what their normal payment procedure is, once a signing is completed. I asked her if notaries are expected to send an invoice or what. She told me no invoice is required, that once a signing status is changed to completed, it should automatically queue it up for payment. (This is quite common, with larger signing services.) But she understands clearly there is an issue for the signings you did. She assured me she has forwarded your issue to the payroll department and they are working on it.
Lisa, it could even be as simple as the payroll department doesn’t have your signed W9. I have encountered this a few times. And once I send my signed W9, any late payment follows fairly quick.
The person you and I spoke with answers the phones – it was not the payroll department I spoke with. And all she can do is forward your messages to her payroll department. She said she has been there 20 years, this is a rare thing and they take it seriously. Honestly, I think if you take a breath, check to confirm that they have your signed W9 (resend it even!), and then have some patience, I think the payment issue will be resolved. They are a professional company, Lisa. Take care.
P.S. Here is a link to a blank W9 if you need it https://www.irs.gov/pub/irs-pdf/fw9.pdf
My W9 is already up to date. The issue is not with me. I have done my part. I appreciate your efforts to defend them though. Well done.
Just trying to help you resolve the issue, Lisa. And reassure you they are not some fly-by-night operation. You will get paid.
Thank you but it can only be resolved with payment from Doc Pros. Have a blessed week Carmen.