I over-corrected & now that SS emails no longer

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I am so serious about the services I provide; I cannot fathom a scenario where I don’t collect my bread. Retrospectively I realize I over-corrected; but after sending (4) emails asking for status of a payment then receiving LITERALLY no reply. I turned into Elsbeth Tascioni … and sought how I might go about taking them down. Strategically I took another Title365 assignment and framed my concern regarding the one fee while communicating about the new file. I didn’t have to dangle a carrot, it worked, yet even after the manager reached out (their payment deadline passed. I didn’t see any deposit in my account). It was then I kindly advised Title365 I would be informing “all parties involved in the transaction” that I had not been paid. A sin worse that blasphemy.

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Lender’s response:

Hello,

Title365 is a title company who does title work and closing services for us only, they are not part of Third Federal Savings. They contracted you for that service so you will need to pursue this directly with them. We can appreciate the struggle you seem to be having with this but cannot issue you a payment for services they contracted. We will contact them and let them know you have contacted us, but beyond that we cannot intervene. thank you

I grew incensed but responded with a “duly noted”…

The immediate thought.
(1) Have we not partnered in this endeavor
(2) This dismissiveness will not go unavenged
(3) Theft of services protocols “enacted”

I add the lender’s email in my reply to Title365 about the missing payment. They said it would be paid “x” day, and I wanted which ever agencies contacted next to know all parties knew my money was in the wind. The Lender admonishes me here.

Hi –
Remove Third Federal from this chain. As we stated before we are not responsible for contracts Title635 makes with notaries, nor are we responsible for payments to said notaries.
It is inappropriate to be involving the lender in this. thank you…

I reply;
I have every confidence that if don’t receive payment…YOU WILL HEAR FROM ME AGAIN. Ni

The Lender<< replies all>> (we’re personal now)

Naomi –
Please be respectful and remove us from this chain.
Third Federal will not be addressing this further.
thank you
Melissa A. Ehrman
Escrow Operations – Team Harvard

My reply… directly to Melissa and only Melissa.:wink:
This has nothing to do with respect. And your response is atrocious.
Ni

Then a hear a “ding” email notification. The fee I was told I would receive last Friday in my account magically appeared and I didn’t even have to contact them about status of the 2nd order I had completed, that Net 15 arrived timely.

Why am I telling the cafe… because the SS admonished me as well and I haven’t seen a Title365 offer since, good riddance. My F.Y.P.M edict still intact. Ni

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Sorry that Title 365 didn’t pay on time, I’ve never had that happen. I get the deposit the following week.

Email is not the best form of communication when we have a negative issue. We can’t get upset to the point of hostility it’s not going to turn out well.

Notaries talk about signing services lenders and title. You better believe they talk about us as well.

It doesn’t matter how someone sounds over email, I don’t recommend calling anyone we interact with professionally atrocious. IMO that never gets a positive response.

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@naomI Technically, Third Federal is right - they are not responsible for payment to the notary contracted by Title365 OR the SS Title365 may have used - your beef is with them and not the lender - Title 365 or the SS are the ones paid by the signer and your payment comes from them.

That said - I agree with @johnsonps306 on the other issues.

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@naomI It is absolutely essential for any notary public to acknowledge that finding a consistently perfect match with every company in this industry is, frankly, an unrealistic expectation for your business. As you navigate and continue working within this dynamic field, you are going to encounter regular shifts and fluctuations in the companies you partner with. This means experiencing both exciting new opportunities and, unfortunately, some collaborations that may prove to be a poor fit for various reasons. It’s important to recognize that staff members within these signing service or title companies often hold significant sway and influence over which notaries are allowed to work with them. This influence can be especially pronounced and impactful if there are underlying personality clashes or disagreements. It’s crucial to remember that there is frequently limited recourse or effective ability to fully rectify situations that arise as a direct result of such internal dynamics within these organizations. Furthermore, it’s vital to be fully informed and aware that the standard agreements almost universally established with signing services typically include stipulations, clauses, and legal language that restrict, limit, or even outright prohibit notaries from directly contacting the signing service’s clients, particularly when it comes to discussing, inquiring about, or demanding payment for any outstanding or unpaid fees. I personally understand exactly how frustrating and difficult it can be to not receive payment for a completed signing order, and while it’s happened to me only once, thankfully, I can empathize with the situation. Here’s a straightforward and undeniable truth: the current market presents an oversupply of loan signing agents, which unfortunately leads to signing services and title companies often perceiving us as expendable and easily replaceable. Personally, and moving forward, I am committed to only collaborating with companies that genuinely value my expertise, recognize my contributions, and see me as a valuable and essential asset to their team.

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Above is the most you can expect from moving your pay issue up the food chain. And it worked, basically because any SS does not want to lose Title’s business…and Title doesn’t want to lose Lender’s.

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@cfletcher Your thoughtfulness in this response is appreciated and reps the conclusion I came to early on.
Thank you for weighing in…

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@Arichter I am a blood hound no… more like a pitbull, if I think some entity is trying to play me or game me out of some money. And I learned that tactic reading these very posts in this wholesome cafe. I value your posts… I learn so much, so thx.

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