@tsmiller512 Here is a direct url to a helpful post on the Notary Cafe forum:
Also, did you recently update it?
If yes, sometimes it can take up to 24 hours to reflect changes as it populates across the Notary Café network.
OR, on the Ribbon above (starting with “HOME”) left click on the SUPPORT tab and populate your data & query. The Notary Café team is helpful & prompt. Plus, they’ll have all the accurate answers for your question! 
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That page also contains the Frequently Asked Questions [FAQs] section. It’s SO helpful!.
