@michelle7 It’s always in your best interest to perform a quick Search of the Notary Café forum database if you’re new OR if the business entity is new to you. This is one quick way to ensure that you’re not chasing payments . . .
You can run a Search (upper right/magnifying glass) as it will usually be quicker than waiting for someone to reply.
Here are the results I found for you by typing “Americas Notary Pro” in the Search field. This page is replete with threads packed with information on that particular business entity (some good . . . some not so great about their payment reputation).
https://forum.notarycafe.com/search?q=Americas%20Notary%20Pro
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Also, here are the results I found for you by typing “payment” in the Search field. Lots of information about how to proceed in your scenario:
https://forum.notarycafe.com/search?q=payment
Also, here is one thread that you may find particularly helpful:
Best wishes 