I have had 3 closings this week where the documents never arrived. This is the first time I’m experiencing this. They are different signing platforms, different title/escrow companies and different lenders. That amounts to hundreds of dollars I’ve lost this week. Anyone else experience this? I would like to charge the hiring company. Has anyone ever charged the hiring company?
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What platform are you using? I know Singingorder.com has a habit of sending me work ,and I accept it, but they never assign it to me (henceforth the forms are not available).
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I can understand your frustration on accepting signings and not recving the income because this has happened to me 4 times this week but…
why would you charge the signing company?
What work have you performed?
Did you print? No.
Did you drive to the appointment? No.
How much time did you spend working with the clients or signers?
What work have you performed to receive pay?
Hi Robin I’m experiencing this right now, I’ve been waiting all day for the closing documents and the title company is telling me the financial institution is experiencing computer issues and are waiting for the IT dept. to correct it. In the mean time I’ve sat here all day, and the client is not a happy camper. How did you handle this with the client and who should be responsible for making, me the signing agent and the client compensated. Also, does this reflect on me as the agent?
Time involved: negotiated the job, confirming with signers (discussing expectations such as stipulations, IDs, Covid, parking…), beginning the input of business data, waiting and checking for the docs. And then there is the time you loose that could be spent on a job that comes through. So you’ve lost the job you accepted and a job you could’ve taken if you’d had the docs in hand the night before (which I prefer so that I can schedule multiple rather than running back to the office to print between jobs).
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When you accept the job, call the hiring party and ask if they have documents. If they don’t have docs, tell them you will hold the time open unless you get another offer where the Hiring party does have docs, at which point you will try and re schedule with the borrowers. We are too busy to hold a “maybe” for anyone.
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i give the company an absolute deadline time… to have docs to me
no docs…reassign
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Kanu, you may not have performed anything requiring a wage but you missed one very large financial penalty. You blocked the time, reserving it for that company and for that client and subsequently turned down other signing offers for that time slot.
When the signing cannot be completed because the docs are not available you cannot just go to whoever is next on your appointment list, if any, to make up for the loss. The harm is substantial if you turned down a $150 job for this time slot and now you are left with nothing.
In my mind the signing company, or whoever is responsible for the failure, is culpable to a great degree. I am not foolish, I realize you will never receive a penny as recompense because they don’t have to. We have zero bargaining power without a strong association that would govern these matters and force accountability on those who contract us. A group of one is not a group.
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Good morning,
The morning of the signing, I would reach out and ask the status of the documents. At approximately 3-4 hours prior to the signing, I would inform the signing agency that I need the documents prior to the specified appointment time. I always give a timeframe of 2 hours as the drop time and kindly ask that they reassign the signing to another notary. Thanks.
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Same here I had this issue 3x in 2 weeks with signingorder.com . Its frustrating all the cancellations and reschedules.