I'm a relatively new NSA so I like to take a chance on new companies that come through on Snapdocs for me. I tried taking a job with Solidifi a month ago and it was just a mess. Someone put in the property address for the signing location and the difference was an hour and a half extra of driving so there were negotiations and a rescheduled appointment. The day for the appointment came and no docs came through. Apparently they were aware of the issue but didn't bother to communicate it, I had to contact them an hour, a half hour before the signing before we had to say, "Okay, this will be cancelled." In the meantime, I'd had to turn down 5 other jobs for the time slot and it was just so frustrating. But okay, they blamed the lender being late on that one and so I set up another shot with them today. Two hours prior to the appointment? No docs. An hour and a half prior to the appointment I called in and reached Eva at their desk and asked what the hold up was. She informed me that they usually have the docs up 30 minutes to at most an hour prior to appointments and that since they are title and escrow they actually do the document uploading instead of the lender.
Second. Time. It's now an hour before the signing and I need time to print, prep and DRIVE to the location and still no documents. If by some miracle I manage to complete this job I'll never accept another from them. I turned down 7 other opportunities and since we work for ourselves out here you just can't choose such an unreliable company to work for. Most of the other signing companies I work for have a mandatory at LEAST 2 hours before the appointment upload time because life happens - paper jams, traffic, etc and you need the leeway to make sure that you are ready to sit down, on time, with the client to represent both yourself and that company in a professional manner. This? This way of business? Looks good for no one.