I haven’t had this happen since the days when I was just a general Notary and it’s the first since I became a Signing Agent.
I got to the house for a Seller’s Package and the driveway was full of cars. When I walked in, there were family members everywhere and the Signer was introduced by her son. She was small, frail, and had a child’s smile as she waved to me. The son told me that she had ALS and would not be able to understand the documents she would be signing.
Needless to say, I told them that would be a problem since I couldn’t notarize documents with her in that state and excused myself to contact the Title Agent. He said that they had not informed him of her condition and asked to speak with the family. They asked if they could just push it to next week since another brother had the POA for her, but “he can’t find it”.
Obviously the Title Agent was peeved, told the family he would contact them in a day or so, and asked me to call back after I left. Once I was back in my car and on the phone with him, he thanked me for recognizing and following through with not being able to complete the signing.
Even with as many Rev Mortgage Closings as I do a week with senior citizens who are physically handicapped, it still floored me a little to have to cancel because of diminished mental capacity. I have personal experience with ALS family members and my heart went out to the family, but this is the job.
Moral of the story: These situations are always out there. Be aware.