Anyone work with Notary Link?

Hello everyone - I agreed to complete a loan signing with Notary Link at the last minute on a Friday last month. Got to the borrower’s home and they realized the docs had errors and declined to sign.

I reported to Notary Link right away about this - and they never responded to me. And of course I won’t be getting a trip/printer fee from this job. I’m pretty annoyed - but I guess it’s my fault because I didn’t talk to them about what would happen should the borrowers refuse to sign.

I’ve contacted the company several times - no response yet.

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@cidnotarysignings Sorry to read about this situation . . .

:tada: Thank you :tada: for sharing your direct experience regarding this business entity.

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FYI: It’s an industry standard that if the Signer(s) refuse to execute the documents after you’ve made the Trip & met with them, you would receive remuneration of at least 50% of the originally negotiated Fee.

Some business entities will only remunerate ‘No Signs’ with a Print & Trip Fee based on the mileage to the Signer(s) preferred signing location.

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No additional data to provide - as no direct experience working with this business entity.

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Unfortunately, the results of an internet Search span a few business entities that utilize the name Notary Link; i.e., in MN, CA, etc.

If you could share the phone number, contact, & additional data on this business entity, that would assist other Notary Cafe members to help you.

:swan:

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Did you reach the title company?

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No direct experience with this company, but I would not just accept that they’re not paying me after I’ve done the work and it was a no-sign due to THEIR errors. Do not let this go. Bill them full fee and perhaps, if you want, maybe negotiate a mutual lower fee. I would also notify title of what has happened.

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Absolutely agree with Linda. Politely get on their case and involve Title as johnson suggested, if necessary. Their errors are no excuse for you to get nothing.

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We all learn from adverse situations. I regret that this occurred to you. Please conduct a search of this site to identify available options. This circumstance may be construed as theft of services.

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Depends on a company terms. Something that doesn’t close - it’s not unheard of for a company to pay zero, but I’ve always asked for and received 50% on no signs.

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@cfletcher I’ll add the threads below for her. :white_check_mark:

@cidnotarysignings Please review these two threads as they provide helpful guidance regarding collection of unpaid invoices; that is, if you’re unable to garner support from the hiring business entity and/or Title/Escrow Company [T/EC].

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STEP-BY-STEP GUIDELINE:

PURSUIT OF THEFT OF SERVICES:

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:swan:

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I usually get full fee as most of mine are 5+ miles 1 way. You’ll never know unless you ask.

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I have never quite understood why we should be penalized for something that is not our fault. Sometimes it goes well into the signing before they decide they’re not going to sign. You can rationalize it and say that it’s because the lender doesn’t get paid if it doesn’t get signed, but why should that be our problem? We were contracted to do a specific job, and we did our part. The main reason for no-signs is that the lender or title company made mistakes or the borrower didn’t understand the terms prior to us showing up with the final documents. We did our jobs and should be paid for it!

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Thank you for your response/advice. Here is the info I have for Notary Link:

Phone: 949-259-0819
Email: Team@NotaryLinked.com
Web: NotaryLinked.com

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Thank you all who have responded - what a great support group! I will take your advice and let you know what happens.

Much appreciated!

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@steves11 I concur with your statement within the above excerpt.

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You’ll note that my statement emphasizes two words: at least

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Of course, we should be paid the Full Fee agreed to as specified within the confirmation for the Signing Order [SO].

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This item, as with several others within this business sector, come down to knowledge of negotiating & communication skills.

:swan:

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@cidnotarysignings :partying_face: You’re Welcome! :partying_face: Thanks for providing the data elements on this business entity. This information will be helpful to nearly all Notary Cafe members.

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@cidnotarysignings Appreciate you returning to the Notary Cafe forum to keep us apprised of your results. :tada:

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:swan:

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It depends on who you’re dealing with. If you’re just talking to a scheduler, they just go by whatever the official policy of the signing service is. You can try to negotiate until you’re blue in the face and there’s nothing they can do about it. If you want to take the trouble to communicate with someone with some actual decision-making authority, that’s another matter. I’ve gotten full pay for no-signs in the past, depending on who I was dealing with. If the title company doesn’t pay the signing service full fee, there’s a great chance that you’re not going to get full fee either.

Fortunately, this is not a major problem as no-signs don’t happen very often, but when they do it can be very frustrating.

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I have been stiffed/theft of services by Docs2Go. Signing was six months ago, signer was no show, agreed fee was $25.00, never paid.

What would be the time frame for the notary to expect payment 10, 15 or 30 days or more?

Anything beyond 30 days is usually considered unacceptable (by notaries).

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@slcaldwell201 Great question! :confetti_ball:

In general, concur with steve11 's post above.

Want more details about it? See below.

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WHAT IS THE AVERAGE TIMEFRAME TO RECEIVE REMUNERATION?

Truly, there is no easy answer to this query.

===>>> Below are a few of the myriad items you’ll need to verify with your potential new client when discussing/negotiating the terms of your professional services.

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In general, the Title/Escrow Companies [T/ECs] are paid on the date of the closing and most Signing Services [SSs] are usually paid within a few days.

  • DO keep an abbreviated payment turnaround interval.
  • A reasonable payment timeframe with a Title/Escrow Company [T/EC], Attorney, etc. is 5 to 7 calendar days.
  • For most Signing Services [SSs], 7 to 21 calendar days.

NOTE: Some SSs issue checks/Automated Clearing House [ACH] payments on the 1st & the 15th of each month. As such, their payment interval may be a bit longer than noted above.

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===>>> Anything longer than the intervals noted above is considered an EXTENDED interval for payment.

If you decide to accept longer intervals, in essence, as a business owner you’d be extending credit/giving a non-interest-bearing loan. Certainly, NOT the best use of your funds/return on investment [ROI].

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Many of us have a PAYMENT POLICY & identify those requirements when accepting Signing Orders [SOs] from a new client. That is normally one of the non-negotiables during the SO Acceptance discussion. Here is an example of a payment policy:

“Fee is due and payable for services rendered at the time service is provided - regardless of/not contingent upon borrower(s) signing, the loan funding status, or the purchase/sale/refinance finalization status.”

The PAYMENT POLICY STATEMENT is also included on each invoice for every client.

REMEMBER that your out-of-pocket expenses are promptly due (whether cash payment or credit card) immediately or within 21-25 calendar days (per credit card statement). Ergo, you owe it to yourself to ensure that your CASH FLOW is available within that timeframe.

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Always remember to make an important distinction when asking about payment turnaround time during the negotiation interval:

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  • “Is that 21 Calendar days? Or, 21 Business days?”

When doing the math, it reveals there is a much longer turnaround time for payment with the Business days counting ‘method’ . . .

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During this time of minimal SOs, it’s even more challenging to remain financially solvent. This is the precise reason I often strongly recommend the following:

  • Always research potential new clients prior to providing your Professional signing services
  • Always query about the payment interval & ensure it’s included on your SO
  • Be certain to clarify if the payment interval is CALENDAR days or BUSINESS days (there’s a BIG difference between the two)
  • Hedge your bet against the vagaries of this business sector by DIVERSIFYING your services and/or client base
  • Read the EXCELLENT reference text I’ve recommended on multiple occasions over the years for learning other techniques to provide Professional services (outside of the Loan Signing sector):

FYI: I receive no compensation or remuneration of any type or kind as a result of my first-hand experiential review above nor from any sales of the text.

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:swan:

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While you were there did you have a contact number with the company or did they have a loan officer on stand by. When they refused did u just leave??? I always try to get in touch with the title company or whomever sent you the order plus ask who have they been keeping in contact with. Good luck

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