Got a text for a HELOC at $105 at 8pm in county. I accepted because that’s an okay rate for me. Got the notice it was assigned. Opened the order fee was $75. Reached the signing service was told it had never been offered at $105.
But that seems a little odd, I never would have accepted it at $75. The least I’d have countered would have been $100.
Has that ever happened to you? I am fairly positive of what I saw because I thought at the time it was about time the opening fee was ballpark instead of
$75. Which I absolutely would have countered before ever accepting. So they asked if they should re-assign it, and I said if you can’t find someone I’ll do it for $100.
It’s been really slow this week and I really want work - but I can’t under those circumstances.
Yes, I had this happen about a year ago. My immediate response was to call and ask them to reassign. No discussion/negotiation on my part. I am not into playing games and my pen is always on the ready!
Most recently I did a signing that required two efforts/days to get the documents signed. I was assigned both orders for two fees of the exact same amount. But, when the orders were paid one fee had been reduced by half. Note to new notaries:always ask for a new order to stay on top of changes to your assignments. Do not commit to any work on the assignment until you receive the new order. Because I had both orders showing the dates, order numbers and fees I was able to submit both to the accounting department and request the adjustment to my payment. Also happy to report that there was no pushback and they immediately made the adjustment.
funny you bring this up. I don’t remember who the company was but this did happen to me too. It was a REFI and it was for $110. When I opened the order it said 85. I thought it was ME who must have accidentally clicked available on the wrong order .
@johnsonps306Yes, only one time though by a single business entity. I managed the communication akin to your technique (noted above) while also firmly & unequivocally communicating to them that on any future Signing Orders [SOs] received - I will be taking a screen shot of the SO to ensure all of the Original SO parameters, services requested, & fee are a MATCH to each of those items when the SO is received via email.
He stated that he understood.
Interestingly, on all future SOs, I never received any SOs from them with ANY disparities . . .
I echo @Tisino 's insight noted above. This is a very important TIP to remember!
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Anytime there is an alteration to any of the following:
Fee
Scope of the professional services to be provided
Address of the Signing Order [SO] location
Type of document package for the SO
Number of properties
Etc.
ALWAYS gently, but firmly request a revised/updated SO.
If the change results in TWO SEPARATE trips & signings, then request a separate SO with a different order number or with a suffix on the original SO number for each one.
Agree w/Tisino. Of course it happens. More than once & more than 1 company. Rarely is there pushback with some; and always with others. Keep all documentation until paid as they are all prone to paying the lesser amount, some more so than others. This happens more frequently on the platforms when they’ve had no takers on multiple ever-increasing fee offers. I’ve gotten the e-mail with the higher fee, but when you go to the platform site, the fee shown is less. Games or honest mistakes–dunno–but do know you gotta watch 'em like a hawk and keep documentation 'til paid.
