Successful signings has been extremely slow to not paying. I had appointments from Jan. March, April, and May that had not been paid and it’s now August. I had sent multiple emails, put messages on the orders, and made phone calls. There was either a response that accounting would be notified and cc’d on the order and/or for me to contact accounting. But still no payments sent or additional responses. I got behind on the follow ups and took another appointment from them this month (Aug) forgetting that they had not paid me.
I sent a response saying actually I just realized I haven’t been paid from you all and to please remove me if I’m not going to be paid as this will be another job I complete that won’t be paid for. The response from Sequoia was Chanelle handles that and I was given her email address. Chanelle responded and cc’d accounting of my inquiry which I thought was great. I completed the appointment thinking I’m good and then days later no response from accounting. I sent another email as a follow up and nothing.
Well there ended up being a correction needed on the most recent (Aug) order I had done so I was contacted by Sequoia from the order but still no response from accounting. At this point I had upheld all of my obligations for Jan., March, April, May and now Aug. so I gave a reply that immediately warranted a response from accounting and Chanelle that resulted in them paying me that day (although they missed Jan. still) and they even paid me for the most recent order even though they hadn’t been paid for it by title just so I’d follow up on their request for this current order.
Accounting was pretty bothered by my stance and gave excuses that they are a small business that grew too fast and they have hundreds of emails they have to go through and nothing is automated. These are all personal problems. Excuses are unacceptable as we have completed the work and need payments to further our business, lives, and needs and it’s now been months.
I will no longer accept signings from them as I shouldn’t have to work this hard to receive payments. All business is not good business. So beware of Successful Signings. I’m now trying to recoup January’s payment smh. I saw the forum for demand letters and that will be next. They don’t have the title company listed for that order unfortunately..that should be mandatory for orders.
