Beware of Notaroo: still unpaid after 60+ days

[julieamardis]

Beware of Notaroo. I’ve been getting the run around on payment since 6/11/2024. Today is 8/14/2024.

According to Snapdocs, Notaroo, Inc. is based in Pasadena, CA.
Phone: (480) 477-9627
Email: notaroo_team@notaroo.com

Concerns:

1. Their payment terms are net 45. Yet, they fail to pay net 45.
2. They do not answer the phone.
3. They do not return calls.
4. They do not offer their name or extention when responding to an email. The response is generic. For example:

“Thanks so much for notifying us on this matter and we apologize for the delay! We’ve CC’ed our Finance Team to address this & they will follow up as soon as possible to get this resolved for you. Please note, that their initial response won’t be until closer to the end of the day.
All the best,
Notaroo Customer Success Team – JD
(480) 477-9627”

“We’re sorry to hear your check hasn’t been received yet. It’s possible it has been lost in transit. Can you please confirm your mailing address?
Regards,
Notaroo Finance Department
finance@notaroo.com”

[earl226]

Sorry to hear that I did a signing for Notaroo on 7/14/2023 got paid on 8/30/2023

[trawicktracey]

Hi Julie,
Im getting the same run around from Notaroo, they owe me a total of $225 altogether. They used to never be this way, but that is beside the point. We need to be paid!!! I’m ranking them with Coast 2 Coast and Cloud Signing and that is bad.
They are based out of 342 N Queen St Lancaster, PA 17603
I’m contacting the Attorney Generals Office you should do the same.

[Neesha602]

Why does Notaroo have an Arizona phone number? Call the atty general office for Arizona and make a complaint. Kris Mayes is the atty general for AZ. www.azag.gov

[johnsonps306]

I stopped taking orders from them over a year ago, and I wrote them a letter as to why after receiving a ridiculous email saying funding is delayed for reverse mortgage. They are operating on notary fees. I still get reverse mortgage orders and I charge more for them and get it. And I work with companies that pay twice a month. So Notaroo can keep using brand new notaries - because that’s the only notaries who will work for them. If you’re brand new and need training, they can give helpful training. But I don’t work for anyone anymore who can’t pay on time.

[katherine_burton]

That’s their standard run around. After I notified the title company and threatened legal action they finally paid me. They mail checks which is a new practice-when they were on signingorder.com they used DeLuxe E checks. I also demanded that they provide a check number since everything they send ‘gets lost in the mail.’ One and Done with them on Snapdocs now.

[sj_lloyd]

Good day everyone,
I too have been getting the runaround from Notaroo. Recently, I took two closings with Notaroo, and after 30 days, I realized that I did not receive my checks. I contacted them and was told that they pay every 45 days. I had no other choice but to wait. Now it has been 50 days or more, and they are still stalling, asking me if the address to which the checks were sent was correct, trying to gaslight me. It has become painfully obvious that these small independent companies do not care to adhere to their contractual guidelines, which means they are not honorable. If they have no honor, they have no respect for the partnership. While they do pay above average, which is enticing, remember: a bird in the hand is better than two in the bush.

With so many notaries being tossed around, “class action” keeps running through my mind. I believe that, based on the treatment we all have been receiving, these companies think we do not have a leg to stand on. However, united we do. They think that because we are not employees, we have no recourse or support from the state or the EEOC to hold them accountable. Here is what we do have: numbers. We have a preponderance of evidence of breach of contract, and non-payment, which causes harm to every one of us. We should come together and start a class action for payment and damages. I believe that if we set an example with one company, the rest will fall in line. Note that it only takes 2 Notaries to start a class action. These are my thoughts, and I am open to comments and suggestions.

NOTAROO... WARNING They Do Not Pay 60 Days Pending

Recently, I took two closings with Notaroo, and after 30 days, I realized that I did not receive my checks. I contacted them and was met with the response that they pay every 45 days. I had no other choice but to wait. Now it has been 50 days or more, and they are still stalling, asking me if the address to which the checks were sent was correct, trying to gaslight me. It has become painfully obvious that these small independent companies do not care to adhere to their own contractual guidelines…

[cNsa5]

@sj_lloyd You may find this post on the topic of “Theft of Services” helpful:

Notaries Will Travel

Notary Public “Theft of Services” complaint guidelines If it says, “California only” please look up your State agencies. Even if you are out-of-state but hiring parties are in California, I would suggest you also send to California agencies listed below. Call Email Send “Payment Demand letter” “ Register letter with return receipt “find at Post Office First create a track record of trying to collect funds due, to resolve nonpayment issue. Send email, letters, and CC everyone concerned Le…

• Also, the following is a direct Notary Cafe url link to a GREAT Step-By-Step Guide by @rparker for a Non-Payment situation with a client:

Demand Letter for non-payment? Have you ever?

I had that happen to me. Here are the steps I was told to take and it worked. You need to contact the title company who used the signing service that contracted with you. If they refuse to help, let them know you holding them responsible. If they refuse to get the service to pay or to pay you, send 3 emails with a copy of the invoices attached marked PAST DUE, spaced about a week or two apart requesting payment with the warning that unless payment is made, you will be taking further action…

[sj_lloyd]

Thank you, cNsa5. You are a great resource to tap into.

[cNsa5]

@sj_lloyd You’re Welcome. Hope you’re able to be successfully compensated for the professional services you provided.

[johnsonps306]

I was waiting 60-90 days and stopped taking their assignments. I even wrote to then to tell them why.