HELP! How to make my dual tray printer work?

Beginner's Questions
1

Hello,

Today I wasted soo much paper on trying to make my printer use the dual tray function.
I have a Brother HL-L5200DW. I purchased a 2nd tray to make it a dual tray. Legal loaded into the 2nd tray. I use a Macbook OS.
I use a Macbook OS. It was so frustrating. I ended up just printing letter and legal separately, and then sorting the documents.
I invested in a dual printer to make this easy, but it’s turning out to be quite difficult.

I tried using chatgpt to walk me through steps on how to make it work. It didn’t help… Any thoughts?

2

@shishkooleg :white_check_mark: Accurate! :white_check_mark:

Truly, your BEST BET is to reach out to the Brother Customer Support Team. They’ll “walk” you through the Step-By-Step process & ensure everything is in working order.

:swan:

2 Likes
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Not sure how MB does it but when I set up my brother in windows, I had to assign page sizes to the trays both in the settings on the printer machine and on the computer settings for the printer. Then it finally played nice. I made myself a PDF of 1 letter pagewith the text letter and one legal page with the text legal to use as test prints until I got it right. Then I was only wasting 2 sheets each test.

1 Like
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wow. why didn’t I think of that?! I’m slapping myself :sweat_smile:
I’ll call them on Monday. Thank you!

5

Also be aware the Macs don’t play well with Adobe. Unless that has recently changed.

1 Like
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@shishkooleg In the interim . . . you may find this MAC OS Troubleshooting data instructional/helpful:

The following are the MAC OS versions that are supported:

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image214×537 9.6 KB

It could simply be the MAC OS driver needs to be updated . . .

They’re available on the Brother webportal. Give that a try as well. :white_check_mark:

:swan:

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