I guess I struck a nerve today.
Back on Thursday, October 23rd, I accepted an assignment through the Snapdocs platform for Friday, October 31st at 2:00 PM. The location was an hour away—which is typical for the rural area I live in—but they met my pay request, so I confirmed.
Early last Wednesday afternoon, I left a comment on the order asking whether I should expect documents Thursday evening or sometime Friday. I wanted to plan my morning and possibly take on additional appointments. Silence. No response.
Later that afternoon, I received a text saying the signing had been rescheduled to Monday, November 3rd at 2:00 PM. No one followed up to ask if I could accommodate the new time—something I usually consider a basic professional courtesy.
Today was the new appointment day. I held off on scheduling morning work. Assuming documents might arrive the night before or early morning. I planned to run errands if everything was ready to go. But again—no documents. So I sat here waiting, and waiting.
At 11:03 AM, I posted a note on Snapdocs: we were just under two hours from my departure time, and I asked if documents would be ready to keep me on track. Again, silence.
At 12:06 PM—less than an hour before I needed to leave—I added another comment explaining that I had other commitments and couldn’t wait any longer. I wanted both the signing service and title company to see it which is why I used the Snapdocs comments section first. Then I called the SS directly.
She asked why I was canceling. I explained that I’d asked about documents over an hour ago and hadn’t heard back. She got upset and said she had messaged the title manager. I told her that a little professional courtesy would’ve gone a long way by simply adding a note back to the order. Most of us veterans know we’re often copied on those emails.
I calmly explained that this order had now cost me two full days of work—turning down other assignments I could’ve taken. She replied, “Well, you didn’t have to accept the job a second time.” I told her I was never asked. She implied that wasn’t her fault, but someone else’s.
I asked to be removed from the order. She responded, “Well, I will—and also remove you from our future signings.” I said that was fine. In the past 3.5 years, I’ve only worked with them maybe four times.
Now the entire order has vanished from my dashboard, rather than showing as canceled like others have.
Sorry for the rant. I’m just tired of SS and title companies acting like their deal is the only one that matters—and that my time is disposable. I’m fortunate enough to be selective about the work I take. I even told her that on the phone.
I’m sure they’ll find a way to ding my ranking. I don’t care.
But hey, I had time to celebrate my granddaughter’s first birthday with her today—and that was worth far more than any money I could’ve made.
Sorry you all. Just had to do a mini rant.
Concur 
percent! 
Absolutely 
Excellent Business Decision 