I accepted a signing this Saturday, instead of having time with my family. It was to be done in a coffee place, which turned out to be very busy, noisy and almost no parking, so the wife was late for that teason.
She started having attitude when I asked her to give me her driver’s license, instead of her passport card. She clearly was unhappy and was reasoning with me, that she works at a law office (not as an attorney). According to her, there’s nothing best to prove somebody’s identity than a passport. I replied that for notary purposes I require a driver’s license or state ID as I can see physical description for identification and I take my job seriously as well as have personal liability to what I notarize.
I saw her frowny-face already but I carried on. Then I asked her to move, so she and her husband are all on the same side of the table. It was noisy and I didn’t want to yell so both can hear me at either side. She got visibly even more aggravated. At the very first page, which was the privacy notice, she started reading. After a minute I said that they will have 3 days of a recision time, and they can read all the pages at home. I said that I will have them focus reading pages that are of greater importance to the loan. I made a joke saying I’m already getting cold from the air conditioner here and reading all the pages, total of 140, will take about 3 hours, based past experience. She looked at me really upset, and said “I will not sign anything that I don’t read, in my practice at work, I have found already eight mistakes made by reading the documents”. She kept arguing how dare I am telling her not to read all of the documents. I said I didn’t say not to read them but that I said I will have you focused on the important ones, but hey I can stay here for 3 hours if you think that’s what needs to be done She did not take that and kept arguing back and forth with me not letting her read every page.
Now it became very unpleasant atmosphere and she declared she doesn’t like me and that she wants to cancel the signing. Her husband was the only one on the loan and pleading to her that she continues with signing. She went outside, but I kept staying there trying to explain things to him about the loan deadlines, interest lock etc and that’s fine with me to leave. I told him that they have to request the documents from the lender so they can read them entirely, because we are scheduled for 1 hour visit. She came back again, continued arguing with me more, having attitude at which point I was now very upset. I said I don’t like how you are treating me. I’m fine leaving and you can have another notary. She said, yes there’s plenty of them out there and in my office. I said, yes that’s correct but they’re not trained to do what we’re doing. Then she said she doesn’t like me having all her personal information. I said well, I am background check and I gave them my business card that states that fact. Then I advise her husband to consider asking for a notary that can spend 3 hours doing the signing with them if neded, then I left.
Did anything like that hapened to you?
What would you do, or have done in this kind of situation?
Would you have left earlier that the 40 min I spent there?
Keep in mind, I apologized at the beginning telling them I wlil stay there 3 hours to read and saign and asked them to continue.
How would have handled that situation?
that this option was presented to you.
Thank You 
You’re Awesome! 